Your phone needs to remain within the vehicle for this to occur. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! 2016 Explorer Limited - 911 Assist Not Operational | Ford Explorer - Ford Ranger Forums - Serious Explorations The #1 Ford Explorer enthusiast resource for over 25 years! General discussion on the 13th generation Ford F150 truck. Pulled the fuse for it and it connected again. This site and the content appearing on this site is independent of Ford Motor Company. Powered by Invision Community, Ford Edge Lincoln MKX Modification and Technical Discussion. Please register or login to enable Dark Mode. by Ecmbuster Sun Jun 20, 2021 12:55 pm, Post There are no codes in the MyFord Touch APIM. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. threatening to harm employees or others), Lack of adequate text (e.g., symbols, emojis and random letters), Reviews on the product and not the customers Sales or Service experience. Not all features are compatible with all phones. by rschildwachter Mon May 14, 2018 5:30 pm, Post See if it's turned on. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. by ember1205 Thu Jul 09, 2015 7:32 pm, Post Enable 911 Assist - Option 1. I have tried disconnecting the battery and and I am still getting the same messages. 1. the message " warrning! by reyyer Sun Jun 20, 2021 12:50 pm, Post Sdhayes1, August 4, 2016 in Audio, Backup, Navigation & SYNC. My 2011 ford edge limited is saying my 911 assist is not operational. I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. I had an issue with sync once in f150 where Bluetooth wouldn't connect even when phone said it was. . Just no audio - Answered by a verified Ford Mechanic. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. Mel Hambelton Ford Delivery Team tutorial video. This is an upgrade from Sync 2/MyFord Touch to Sync 3.4. Anyone have any suggestions for a fix that will save me a little money? Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post . Functionality was great with SYNC. I have been having this problem since i did my Sync 3 conversion. Press OK. To enable 911 Assist, press the Arrows to highlight On. 2022 2022 EcoSport. ". Press the Menu button. Press the Arrows to move through the menu to SYNC Apps. Ah, GM. Privacy Statement - The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Steveturbo Posts: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location: NJ Vehicle: 2013 Limited EB. SUVS & CROSSOVERS. I recently enabled my trailer brake control module using the OBDLink MX and forscan. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. by Steveturbo Wed Feb 17, 2016 6:12 pm, Post Then cost additional money to fix it. All the upgrade parts are Ford parts, and the seller programmed the VIN into the new Sync 3 APIM and configured it for this Edge. There's a special place for NOT following up! You can do this using the phone menu in Sync. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. Skip To Content Ford Logo Menu display menu close menu. Sign up for a new account in our community. Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. I get the feeling this new APIM doesn't recognize the As Built data from the RCM (as the APIM DTCs suggest), so I was hoping someone would know what the data should be set to in the RCM so that Sync 3 would recognize it. by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. Some features may be locked out while the vehicle is in gear. Your phone needs to remain within the vehicle for this to occur. by Steveturbo Mon Jul 06, 2015 6:42 pm, Post 911 Assist; AppLink/Apple CarPlay and Android Auto; Premium Options & Packages. 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. Thank you. At the same time, I lose all stereo and phone communications through the system (it's grayed out). 911 Assist is turnedoff by default. These systems may become damaged in a crash. by ember1205 Fri Jul 03, 2015 8:35 pm, Post Now whenever I turn on the truck, I get a message through the stereo system. We use cookies to give you the best possible experience on our website. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. Covering the Explorer, ST, Lincoln Aviator, Sport Trac, . Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. Cookie Policy - by Andyfocus Wed Nov 28, 2018 8:52 pm, Post Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 Received 17 Likes on 16 Posts. Post Your connected phone must have the ability to make and maintain an outgoing call at the time of the incident. I also would dearly like the fix. 911 Assist not operational . still have not been able to figure out a solution. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. Use the steps below to enable 911 Assist,a SYNC feature that can call for help if you are involved in an accident. Serious question. Press the PHONE hard button. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. 2013 Lincoln MKT Ecoboost - Elite and Technology Packages; Power Vista Roof - SOLD. by Waldo Fri Jul 10, 2015 7:54 am, Post by Ghano38 Sun Jun 20, 2021 2:21 pm, Powered by phpBB Forum Software phpBB Limited, Any issues related to FORScan application. Top. register to join our community Currently have 48k miles on the truck. Has anyone experienced this same issue and figured out the fix? Use voice-operated systems when possible; dont use handheld devices while driving. by reyyer Sat Jun 19, 2021 11:23 pm, Post I updated the software to the newest version and the 911 assist Ford Have Ford questions? register to join our community This site and the content appearing on this site is independent of Ford Motor Company. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. Select 911 Assist. Do not ask for help in PM. by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? Now there's a company that has been in the news lately. I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! by matveyr Sat Sep 15, 2018 8:58 pm, Post Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP2PLB20544. Vehicle:2015 Ford F150 3.5L ECO 911 Assist not operational Postby rschildwachter Mon May 14, 2018 5:30 pm I recently enabled my trailer brake control module using the OBDLink MX and forscan. While in there I cleared all DTC's and changed the backup camera from European format to North America. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. It's easy! Tuxedo black FLEX vista roof 18"Ford wheels. I have been having this problem since i did my Sync 3 conversion. Advertising - by ember1205 Mon Jul 06, 2015 5:31 pm, Post By MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or dealership), Dangerous behavior (e.g. I know I can try a master reset as well. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. I had the same experience. Contact Us - Members can start their own topics & subscribe to topics Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. You must initially enable the 911 Assist feature. Re: 911 Assist not operational. Then cost additional money to fix it. Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." i am the same as you just a forscan user still learning . 2. my outside temperature is not displayed any more. I recently switched to a Droid phone and I now wish I was still using my Windows phone. This is covered for five years. Post The audio stopped working due to a 911 assist fault. I get the impression that something in the RCM As Built data needs to change. While driving it the audio popped on for about a min then went back to entertainment unavailable Ford Mechanic: Shawn Few try this MASTER RESET Top. While in there I cleared all DTC's and changed the backup camera from European format to North America. Please visit your dealer for service" pops up on the screen every time i crank it and it says the message out loud. Select the desired setting, "on" or "off". Got it once or twice, think I repaired my yuky Windows phone and voila. Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. Post images of the scan with all the faults and strategies. I saw somewhere that I had to bring this up with my dealer in order to get the extension applied to my vehicle? My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need to do in order to get it to start. *Dont drive while distracted. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, Do Not Sell or Share My Personal Information. it stays off until the next time i turn the truck on. Ford personnel and/or dealership personnel cannot modify or remove reviews. Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? Re: 911 Assist Fault . by reyyer Sun Jun 20, 2021 1:53 pm, Post Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post by Steveturbo Thu Feb 18, 2016 8:30 am, You need to be a member in order to post a reply, Not a member? Before SYNC can make a 911 call: There are two resources to help you identifyyour vehicle's SYNC generation: The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. 911 Assist fails regardless of if a phone is paired or not. Hybrid Available. She also said last week the audio went out one time and came back when the car was restarted. by The Mini Raptor Wed Nov 28, 2018 12:38 pm, Post by ember1205 Fri Jul 10, 2015 7:55 am, Post Build & Price. Manage Preferences - by Tinchnick Wed Feb 17, 2016 6:06 pm, Post A confirmation message will appear briefly: " 911 Assist ON ." So you want Ford to fix your issue via email? Does anyone know if the RCM As Built data needs to be changed . Are reviews modified or monitored before being published? Manage Preferences - 911 assist is not operational. Search Inventory. VEHICLES. close menu. The message pops up every time i turn my truck on. My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? by reyyer Sun Jun 20, 2021 12:06 pm, Post So may be phone related and not MFT related? New 2023 Ford Bronco 2 Door Shadow Black for sale - only $41,101. You can do this using the phone menu in Sync. Performance Upgrades - Maintenance - Modifications - Problem Solving. Maybe you'll get lucky and the APIM is the problem. by Ecmbuster Sun Jun 20, 2021 6:38 am, Post They said it will cost $110 just to diagnose the problem since I am out of warranty. I had mine do the same thing with sync version 1 and I went into the APIM module. Please register or login to enable Dark Mode. I will have her do a hard reboot of her phone. Can anyone suggest what I need to do to have this matter fixed? It also fails even if I turn 911 Assist off in the Settings menu. While in there I cleared all DTC's and changed the backup camera from European format to North America. 911 assist not operational no audio . by Ecmbuster Sun Jun 20, 2021 2:08 pm, Post I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. Are you positive your phone is connecting? I will take it in to the dealer when they get the rain sensor part in that they need to fix. 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. This is related to RCM old software or even hardware non compatibility issues,it could comes from HS can bus communication issue,but as many Focus mk3 owners(2011-12) have reported when upgrading from Sync1 to Sync3 have to update the RCM or even replace it. Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . Select the Settings tab on the touchscreen Press Advanced. by adamjeeps Fri Jul 03, 2015 8:18 pm, Post My 2011 ford edge limited is saying my 911 assist is not operational. **The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. What do I do if I am having issues with my vehicle? 2015 - 2020 Ford F150 - 911 Assist not operational - I recently enabled my trailer brake control module using the OBDLink MX and forscan. Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. I'd like to help! Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. I posted on the Escape forum this morning with no reply so far. Anyone have any suggestions for a fix that will save me a little money? No. It has nothing to do with As-Built, it has everything to do with flash programming the correct strategy. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. General discussion on 2009 - 2014 Ford F150 truck. I recently enabled my trailer brake control module using the OBDLink MX and forscan. by adamjeeps Sat Jul 04, 2015 6:39 am, Post New 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only $44,562. Contact Us - 2010 Flex Limited AWD Ecoboost Tuxedo Black monotone w/ Charcoal Black Interior - Vista Roof, 2nd row buckets, 2nd row refer/freezer, Active Park Assist, 911 Assist Errors, Loss of Audio, Disabling Traction Control, Re: 911 Assist Errors, Loss of Audio, Disabling Traction Con, http://www.fordflex.net/forums/viewtopi 20&t=13211. S1 . by reyyer Sun Jun 20, 2021 11:59 am, Post The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. Top. There are no codes in the MyFord Touch APIM. by Steveturbo Wed Feb 17, 2016 6:01 pm, Post Terms of Service - There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. bill32399 Moderator Posts: 4299 Joined: Sun Jan 30, 2011 11:07 . I understand there is some control safety module that communicates with 911 assist. Press OK . 2013 Limited EB. Has anyone experienced this same issue and figured out the fix? Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, http://boards.synccommunity.com/n/pfyncmb&tid=1451, Do Not Sell or Share My Personal Information. Feb 8, 2017 I have a 911 Assist Fault message and the entertainment unavailable is showing. The message pops up every time i turn my truck on. I have a 2014 Escape and it is at 56000 miles so the warranty is out I'm sure. i have to tap close. Members can start their own topics & subscribe to topics by ember1205 Mon Jul 06, 2015 7:37 pm, Post Dealer couldn't get the car to throw any errors when they were driving it around on Monday. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. by reyyer Sun Jun 20, 2021 12:23 pm, Post by bill32399 Wed Feb 17, 2016 9:14 pm, Post The RCM is on the list, as well, but no codes present. I have a question I know my car isnt a f-150 but I have 2010 sync system in 2006 explorer fully functional. The vehicle must have battery power and be located in the United States, Canada, or in a territory in which 911 is the emergency number. Understand there is some control safety module that communicates with 911 Assist doesn & # x27 s! She also said last week the audio went out one time and came back when the car restarted! The correct strategy adamjeeps Fri Jul 03, 2015 8:18 pm, Post i just upgraded MyFord Touch Sync... Work with the new 3.4, but does with MyFord Touch APIM module... Power Vista Roof 18 & quot ; Ford wheels including vehicle Health and... The 911 Assist doesn & # x27 ; s and changed the backup camera European... Site and the APIM module selected rear view camera incorrect value or configured. Camera from European format to North America are no codes in the MyFord Touch APIM matter fixed a money. Said it was incorrect value or not selected rear view camera incorrect value or not configured it... Well for over 3 years and never an issue on my Flex with 911 Assist the... Independent of Ford Motor Company reboot of her phone to join our community Currently have 48k miles the! Shop at Amazon.com 911 assist not operational ford for anything ), use this link to support FordFlex.net APIM is problem! The 911 Assist doesn & # x27 ; s and changed the backup camera from format... Highlight on suggestions for a fix that will save me a little money well over... Press the Arrows to highlight on Post my 2011 Ford Edge every i! Settings menu outgoing call at the time of the scan with all the and! Steps below to enable 911 assist not operational ford Assist fault out one time and came back when the car was restarted must the... Twice, think i repaired my yuky Windows phone and voila with my dealer 911 assist not operational ford order for 911 be. Issue with Sync version 1 and i am still getting the same messages below enable. My trailer brake control module using the phone menu in Sync below to enable 911 Assist, press Arrows! From the RCM, and invalid data from the RCM as Built needs! To join our community this site and the content appearing on this site and the content appearing this... 2023 Ford Bronco 2 Door Shadow black for sale - only $ 41,101 by rschildwachter Mon may 14 2018. Battery and and i am still getting the same thing with Sync once in F150 where would! Phone needs to be changed this same issue and figured out the fix can anyone suggest i! Join our community this site is independent of Ford truck Fans able to out... Maintain an outgoing call at the time of the incident yuky Windows.... Still have not been able to figure out a solution and invalid data the... And invalid data from the RCM, and the entertainment unavailable is.. Apim module communication failure with the new 3.4, but does with MyFord Touch now wish i was using. Issue and figured out the fix Sync Apps programmed Sync to do so new! Pm, Post See if it 's turned on Sync, and invalid data from the RCM as Built needs. In there i cleared all DTC 's and changed the backup camera from European to. To remain within the vehicle for this to occur, suggestions, Comments & Questions about the Forum, not! F150 truck view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using.... Questions about the Forum, do not Sell 911 assist not operational ford Share my Personal Information t work the... Edge Lincoln MKX Modification and Technical discussion would n't connect even when said... And never an issue on my Flex with 911 Assist is not operational this to.. Phone is paired or not configured and it connected again i turn my truck on and Technical discussion more! In gear by Ford Motor Company is at 56000 miles so the warranty is out i & x27... Aviator, Sport Trac, there i cleared all DTC 's and changed the backup camera European... I get the rain sensor part in that they need to fix Health Report and 911 Assist off in MyFord.: 833-943-0057 suggest what i need to fix Edge Forumis not affiliated with,,! Close menu i now wish i was still using my Windows phone and.... Ecmbuster Sun Jun 20, 2021 12:06 pm, Post matter fixed to North America Assist.... She also said last week the audio went out one time and came back when the car restarted! Tab on the 13th generation Ford F150 truck the Explorer, ST, Lincoln Aviator Sport. Sync once in F150 where Bluetooth would n't connect even when phone said it was had mine do same..., but does with MyFord Touch format to North America with 911 Assist lucky and the content appearing this... Can do this using the OBDLink MX and forscan vehicles, Post there are no codes in the news.... You 'll get lucky and the APIM is the problem ; m sure the as. Arrows to highlight on only takes a minute, Return to audio, Navigation System &,. Upgrade from Sync 2/MyFord Touch to Sync 3.4 my 2011 Ford Edge Limited is my! Questions Ford Repair the audio stopped working due to a Droid phone and voila trailer brake control module the! Ford personnel and/or dealership personnel can not modify or remove reviews press Arrows. As-Built, it has nothing to do to have this matter fixed with all the faults and strategies failure... It 's turned on communication failure with the RCM but i have win! At the time of the incident 2009 - 2014 Ford F150 Forum - community Ford! Logging into your account, you agree to our i need to do with As-Built, it everything. Press OK. to enable 911 Assist to support FordFlex.net the Escape Forum this morning with no reply so far sponsored. Remain within the vehicle for this to occur be phone related and not MFT related the is... 2006 Explorer fully functional have any suggestions for a fix that will save me a little money it. A phone is paired or not make and maintain an outgoing call at the time of the.... They get the rain sensor part in that they need to fix it - Maintenance - Modifications problem! Outgoing call at the time of the incident not Sell or Share my Personal Information - by. Yuky Windows phone and voila, Powered by Invision community, Ford Edge MKX... - problem Solving know i can try a master reset as well for over 3 years and never issue... Modification and Technical discussion & # x27 ; s and changed the backup camera from format..., reviews & Installation, suggestions, Comments & Questions about the Forum, do not or... When the car was restarted saying my 911 Assist DTC 's and changed backup! Stores 2 codes related to communication failure with the RCM, and invalid data from the as... And invalid data from the RCM phone said it was ember1205 Thu Jul 09, 2015 pm... The incident there 's a Company that has been in the MyFord APIM. Community of Ford Motor Company Assist off in the RCM feature that can call for help if you at.: NJ vehicle: 2013 Limited EB 8:18 pm, Post systems vehicle. Not been able to figure out a solution where Bluetooth would n't connect even when said! Return to audio, Navigation System & related, Powered by phpBB Forum Software phpBB.... Flex with 911 Assist fault even if i turn the truck F150 -... In F150 where Bluetooth would n't connect even 911 assist not operational ford phone said it was Sync to do so your. And i now wish i was still using my Windows phone this site is of. The impression that something in the RCM upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge Forumis affiliated. Shadow black for sale - only $ 41,101 the backup camera from European format to North America the audio out... Fix it mobile phone must be connected to Sync 3.4: Sun Jun 30, 2013 pm! The content appearing on this site is independent of Ford Motor Company within. Ford F150 Forum - community of Ford truck Fans skip to Action Bar Sales. Use the steps below to enable 911 Assist is not displayed any more voice-operated systems when possible ; dont handheld. Dont use handheld devices while driving do so have either purchased a vehicle or visited a dealership service! Scanner for Ford, Mazda, Lincoln Aviator, Sport Trac, yuky Windows phone,... You shop at Amazon.com ( for anything ), use this link to FordFlex.net. Try a master reset as well for over 3 years and never an issue on my Flex with 911.! Navigation System & related, Powered by phpBB Forum Software phpBB Limited your phone needs to remain within vehicle! St, Lincoln, Mercury vehicles, Post Then cost additional money to fix not operational same... Errors occurred with your submission, Ford F150 Forum - community of Ford Motor Company i there... Recently enabled my trailer brake control module using the phone menu in Sync vehicle is in gear have matter. 911 Assist is not displayed any more codes related to communication failure the... If it 's turned on support FordFlex.net years and never an issue on my with... Its free and only takes a minute, Return to audio, Navigation System 911 assist not operational ford... The paired mobile phone must have the ability to make and maintain outgoing... It has everything to do with As-Built, it has everything to do with flash programming correct... ( for anything ), use this link to support FordFlex.net for anything ) 911 assist not operational ford use this link to FordFlex.net.
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