I am trying to book a venue for 26th May 2018 for a sit down meal at around 4pm for a walking group. add fried egg. Are there any historical sites close to The Grove? The waiter at the Grove (who was on his own) was very nice, we were only sorry that he had to take our complaint. Finally, and once again, I hate the idea of giving an eatery a bad review but a truly pants effort by the lead waitress and kitchen. Within the initial few mouthfuls we decided to relay our disappointment to the waiting on staff and all, but one, took our complaints on both respectfully and professionally. She reluctantly agreed to take our mains off our final bill as we had only eaten around 2/3 mouthfuls. Lock in the lowest price from these sites. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. I feel it vital to mention that behind us was a table of perhaps 16/18 and we took our complaint to the bar so that they we didnt interfere with their evening and judgement of food. No French mustard didn't please him either!!! What a great looking place but it's obvious the owners have given up any care for customers. Fish and chips were to die for, beer batter was so light and fluffy to the last bite! 4.0. The waiter at the Grove (who was on his own) was very nice, we were only sorry that he had to take our complaint. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Does the The Grove Hotel serve breakfast? As you go upstairs the strong smell of damp hits you with scuffed paintwork and sticky carpets and on entering the bedroom the damp smell was stronger. 1. 1 talking about this. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. Whitesands (3 km) is also worth a visit. The tables were all sticky. Does the The Grove Hotel St. Davids charge a cancellation fee? We were sat at the table with the pub dog asleep under. At St.Davids for the Cwtch Festival - evening meal - great staff, Typical Marsten's fayre so you know what your getting - hearty pub grub. The Grove Hotel is perfect for a warm welcome by the seaside after a walk by the coast. We enjoyed a lovely meal at The Bishops pub near the cathedral at around 6pm. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. This has nothing to do with the remainder of the FOH staff, as they were polite and dealt with our issue like champs. What is the right policy, please. The mash had a dry film overthe top and the Yorkshire pudding was chewy. Kind Regards Mrs T Howells. www.grovehotelstdavidspembrokeshire.co.uk uses cookies to enhance your experience. There was no socket available to charge shaver or electric toothbrushMore, The food looked like it had been left out. Marston's Inns, Top Location: Highly rated by recent guests (9.1), Select dates to see this property's availability and prices, Guests are required to show a photo ID and credit card at check-in. Please enter the dates of your stay and check what conditions apply to your preferred room. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Yet one question was asked about bringing dogs. The Grove is situated on beautiful grounds near St. David's Cathedral. I speak from myself and my partner being current restaurant managers ourselves and we understand the awkwardness and disappointment that a customer complaint leaves a business at the end of the night but this was too much to not bring to the attention of both the business and waiting on staff. Secure Payment. Bathroom door didn't shut properly and lock didn't work. All content should be genuine and unique to the guest. add sliced California avocado. Are you sure you want to delete this answer? We hope to be of service to you again in the future. The bed was comfortable, shower good, room made up each day and staff polite but that's where it stopped. No ale at all in the bar on the first night, no appletizer, no pineapple juice, no tomatojuice Guest rooms offer amenities such as a flat screen TV, and free wifi. You may be lucky at the fish and chip shop. However Angela and her team were exceptionally helpful despite being short staffed. The carpets made me feel dirty after taking a shower and the room made me question why I had left the comfort of my own home to stay in a place like this.St David's is a lovely place so it's worth picking somewhere nicer to stay than this dive. The Grove accepts these cards and reserves the right to temporarily hold an amount prior to arrival. The competent staff at Grove Hotel can demonstrate how much they value their customers. We charge 15.00 per night. !More, Everything was going great, lovely friendly and attentive staff, drinks and meals came quickly, on leaving we visited the toilets to find both ladies and gents dirty, smelly and no hand wash in the gents, I had no loo paper in the ladies, the placeis having a refurb but this is no excuse for forgetting about the cleanliness of the toilets.More, This is the version of our website addressed to speakers of English in Hong Kong. Couldn't pick up paper napkin because it had stuck to the table. Limit search to St. Davids. The chicken was brutally overdone (it seemed microwaved by the charring) our collective peas over all dishes were hard and my steak (which I asked for very rare) was well done/very well. There is a maximum occupancy of 2 people. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. . They all went out of their way to make our visit enjoyable. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. This waitress represented the bar/restaurant in an incredibly unprofessional manner and should have a thicker skin when it comes to such a generic complaint (despite us not causing any scene apart from expressing our disappointment with our food). Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. This lets us know our reviews come from real guests like you. Austin. Kudos to the rest of the waiting on staff seeing as only one member tainted an issue that could have been dealt with much easier. The hotel offers a walled as well as an a car park. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I speak from myself and my partner being current restaurant managers ourselves and we understand the awkwardness and disappointment that a customer complaint leaves a business at the end of the night but this was too much to not bring to the attention of both the business and waiting on staff. I reported that the hot water tap in bathroom was dripping badly so someone came up and turned it off so tight that we couldn't use it. For those looking to explore, the Grove Hotel is in the perfect location. If diabetic, check that they have served you the correct drink as we were given full fat Pepsi instead of diet. Are you sure you want to delete this answer? We believe the food you enjoy and the drinks sip all help make your occasion extra special. . Can a gluten free person get a good meal at this restaurant? What was even more unbelievable was that the day before, we witnessed staff putting up posters advertising booking for Christmas lunch. Prices are calculated as of 27/02/2023 based on a check-in date of 12/03/2023. Takeaway menu only available at selected sites. Once again; we understand the service industry and would never want to make anything harder on the waiting on staff when the food isnt up to the scratch in which it is priced. I thanked her kindly and left. more, Vegetarian Friendly, Vegan Options, Gluten Free Options, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. There was no socket available to charge shaver or electric toothbrush. Enjoy 20% off food, when you book your stay direct via marstonsinns.co.uk. This place serves perfectly cooked fish cakes, soup and fillet steaks.Nothing can be better than ordering good cheesecakes, sticky toffee pudding and fruitcake.Delicious beer, cider or ale are what may make you return to this spot. Payments made by partners impact the order of prices displayed. 15 tables in restaurant, only one other occupied. Dogs are very welcome here and theres a lovely big walled garden to sit in at the back. My husband ordered rump steak-medium rare. If the system detects something that potentially contradicts our. This place offers you to try good fish cakes, fillet steaks and sausages. To edit a review youve already submitted, contact our Customer Service team. Please inform The Grove of your expected arrival time in advance. I thanked her kindly and left. We booked a table of four this evening and were greeted by a very polite waitress who took our drinks order. Just a 15 minute walk away from Caerfai Beach. The roast potatoes were barely roasted. juice Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge. We've sent you an email so you can confirm your subscription. The room features an en-suite bathroom, as well as everything you could need to enjoy your stay, including Freeview TV, free Wi-Fi, tea and coffee making facilities and a hairdryer. half pound of all natural chuck & brisket house blend, whipped aged sharp cheddar, toasted Acme bun, onion, tomato, bib lettuce, pickle, and Grove Sauce; with a side of Yukon Gold potato roasties or organic baby lettuces. Yes, at the The Grove Hotel there are wheelchair access and rooms with facilities for disabled available for guests with special needs. This has nothing to do with the remainder of the FOH staff, as they were polite and dealt with our issue like champs. The Grove Hotel. Fish and chips were to die for, beer batter was so light and fluffy to the last bite! I mentioned this to the staff tried to be quiet so others didn't hear to save the embarrassment for them they took 5 off the bill I wasn't willing to argue about paying the rest they seen this to be correct and acceptable which it isn't not even for their pet dog the 1 that kept on scabbing for food at our table. Can't see it staying open any longer looking at how it operates, Checked in about 6pm, shown to our room, told restaurant not open. The attitude I took to be very curt .. The Grove, St Davids: See 546 unbiased reviews of The Grove, rated 3.5 of 5 on Tripadvisor and ranked #11 of 23 restaurants in St Davids. !More, Everything was going great, lovely friendly and attentive staff, drinks and meals came quickly, on leaving we visited the toilets to find both ladies and gents dirty, smelly and no hand wash in the gents, I had no loo paper in the ladies, the placeis having a refurb but this is no excuse for forgetting about the cleanliness of the toilets.More, This is the version of our website addressed to speakers of English in the United States. Thank you, and we look forward to hearing from you. Thank, Very shabby with very poor welcome and customer service. Had to have 3rd choice on menu as other options not available The roast potatoes were barely roasted. Elevate your Tea experience with a glass of Justerini & Brooks Champagne - 12 per guest. Only a customer who booked through Booking.com and stayed at a specific property can write a review. Upon our mains arriving which were: Sausage andmash, Scampi, Taverners Chicken and the Rump Steak; the food was simply not good enough. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Moreover, there was a free WiFi. Once we were there me and the fiancee arrived to an incredibly friendly welcome, checked in and walked into town (which is right on the hotel's doorstep). Highly recommend, Travelled here from cardiff excited or the Sunday sharing roast but left DISGUSTED and dissatisfied was served rotten potatoes as roasties I actually mean ROTTEN grey and guey inside and the 1 had wite around the outside where it was gone off don't no howsome1 can actually cook these clearly knowing there where fit for the bin and you could tell they where reheated aslo. Just a 15 minute walk away from Caerfai Beach. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. I reported that the hot water tap in bathroom was dripping badly so someone came up and turned it off so tight that we couldn't use it. 4 reviews. We were sat at the table with the pub dog asleep under. The tables were all sticky. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. I feel it vital to mention that behind us was a table of perhaps 16/18 and we took our complaint to the bar so that they we didnt interfere with their evening and judgement of food. Within the initial few mouthfuls we decided to relay our disappointment to the waiting on staff and all, but one, took our complaints on both respectfully and professionally. Food not good. the top and the Yorkshire pudding was chewy. No French mustard didn't please him either!!! Explore menu, see photos and read 819 reviews: "My wife's fish was overcooked and out pineapple upside down cake was burned". Scattered amongst a bar and a restaurant, 5 minutes by foot from Oriel y Parc Landscape Gallery and Visitor Centre, this 3-star The Grove Hotel St. Davids comprises 11 rooms. Every room at the The Grove Hotel includes a flat-screen TV with satellite channels as well as smoke detectors and an electronic key card for guests' security. Is the The Grove Hotel equipped with facilities for handicapped? His beer was fine, as was my Shiraz, but definitely can't recommend food and won't return! The waiter at the Grove (who was on his own) was very nice, we were only sorry that he had to take our complaint.More, Booked Sunday Lunch, very nice, freshly cooked. Oriel y Parc Landscape Gallery and Visitor Centre. The room was serviced daily which is a plus these days. We booked a table of four this evening and were greeted by a very polite waitress who took our drinks order. You can book a shuttle, once your reservation is complete. when we visited, but still pleasant surroundings. The Grove is rated accordingly in the following categories by Tripadvisor travelers: Can a vegan person get a good meal at this restaurant? The only way to leave a review is to first make a booking. Please dont include personal, political, ethical, or religious commentary. Couples in particular like the location they rated it 9.1 for a two-person trip. His beer was fine, as was my Shiraz, but definitely can't recommend food and won't return! The hotel has an acre of walled gardens and a restaurant and bar for drinks and dining. For 4 days there was no brown bread available for toast Breakfast bacon never cooked crispy despite requested, butter hard, no separate knife to butter toast. Hotels with Complimentary Breakfast in St. Davids, Hotels near Oriel y Parc Landscape Gallery and Visitor Centre, Hotels near St Non's Chapel and Holy Well, Hotels near St Justinian Lifeboat Station, British Restaurants for Lunch in St. Davids, British Restaurants for Special Occasions in St. Davids, Restaurants with Outdoor Seating in St. Davids. Shut properly and lock did n't please him either!!!!!!! To the last bite fine, as was my Shiraz, but definitely ca n't recommend food and wo return... Other similar details to die for, beer batter was so light and fluffy to the Grove St.! For 26th May 2018 for a warm welcome by the coast around 4pm for warm! Website addresses, social media accounts, and attractions by balancing reviews from our with... Book your stay and check what conditions apply to your preferred room your experience. Options not available the roast potatoes were barely roasted it had stuck to the last bite (. 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