Our experts are Trust Certified in addition to being licensed, bonded, and insured. Easy, done. He is a 5 Star Technician and I will ask for him EVERY TIME we need service. Never said a word. He also tried to sell me a $500 repair to replace the relay switch that costs $50. Air Conditioning. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. She sent me her invoice. Had been without plumbing for days already. It would be more fair to the consumer to charge labor hours. 70% of Parker & Sons employees would recommend working there to a friend based on Glassdoor reviews. Challenging to get quality leads and minimal commissions. They should be ashamed of themselves!!! Parker & Sons installed a water softener and did an excellent job. Make certain your home is bright, inviting and guarded against power spikes with our wide variety of electrical services. Doug, we're glad your service was both prompt and professional. Accursio was wonderful. . This maybe removed so I must refer to Yelp since it takes so much time to write & Im 90 yrs old who had to deal with this co, I had plumbing service on Sunday Aug 1 2020.i have used them many times in the past and was always happy with the service results,but this time was an exception ..the Technician Daniel Voica was the best plumber i ever had..courteous..knowledgeable and a complete professional..He spent over 8hrs working in the extreme heat explaining and showing me everything that he repaired due to master leak in my home that caused water damage ..a total asset to have on your staff ..If needed i will surely ask for him again ..the best Plumber ever!! I took all the risk unknowingly. He never mentioned it or touched it the entire time he was here, despite me asking for this specifically before scheduling the visit. My cellular phone went missing/stolen during the time when ceiling repairs finally took place. Total of $818 plus tax. This was less than 3 months after repairs. This was the first time we had heard from the customer about the issue with the register/grill as it wasn'tbrought ** in any other service visits nor were there any previous phonecalls fromthe customer.Upon arrival to correct register on 12/7/2022 the customerwas not availabledue to her being under the weather. Stay away you been warned. Offer is valid for existing location only. They once were an amazing company, however I believe they were recently purchased by some large conglomerate. (every check) which is your personal bonus which during busy season (summer months) be around $800, Feb 26, 2023 - Sales Development Representative (SDR), -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -. We scheduled a time for the work to be done, 3 hours into the appointment window with no one showing up, we called and were told the appointment was never actually scheduled. That's the absolute basics and he lied about it. The tech I had worked with from Parker and Sons said that because it was not in writing in my final signed proposal, there is nothing they can do to offer me the rebate, nor can they offer me a refund for the money I was promised.If someone had communicated to me before signing the paperwork that I was no longer eligible to receive the rebate, fine- but having it silently dropped without any communication is unprofessional. Never show up ..Saturday waited all day. We are very happy. Parker & Sons looks forward to working with you again! page 5. The managers don't communicate well at all. They are not authored by Glassdoor. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. They never stick to things - they make changes too much. Gentleman was polite, courteous and professional. Con artists. Im without heat. He assured me a tech would replace parts today ( 12/19/2022).5pm P&S called to say no one available to come out and parts were not available. Parker & Sons is here to help! Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Months, later, no rebates. !,,,thank you againpsthe follow up email you sent of bill including pictures and also video depicting were water from broken pipe was coming from.helped my insurance company too.sincerely Ben Filippelli. Will work with owner to get a resolution for owner. So far, so good. 58 reviews from Parker and Sons employees about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. We would give them a 5 Star rating. It was a good starting point to gain experience in sales and face to face marketing. The technician discovered and repaired in 15 minutes what 3 different companies couldn't fix in 2 years. Random schedule changes which affect your life. Small claims court should get a reply. Parker & Sons is amazing. Very pleasant. Pros & Cons are excerpts from user reviews. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Everything was repaired and I am thrilled that I called the right company. Fast service,made sure it was done the way I wanted it. 2.4 miles away from Parker & Sons. Feedback, high fives, not sure which water heater you should buy Whatever the reason, we always love to hear from our customers. Purchased an HVAC system from Parker & Sons Phoenix on 11/15/2022. Had 2 faucets leaking. Outrageous. I'll be leaving soon. The most shocking part of this experience by far is PARKER and SONS Administration or management customer service in blatantly dismissive attitudes and zero in attempting to hold up their name as being reputable. BDR Parker & Sons Feb 6, 2023 - Business Development Representative in Phoenix, AZ Recommend CEO Approval Business Outlook Pros Work in an air conditioned environment; no door knocking. Absolutely phenomenal. These are just a few examples: Dave at Parker and Sons came to my rescue. Luckily, my next call was to Parker & Sons. Parker and sons ( via email 8/24/22 stating I would receive the check within 10 days) offered me $250 to atone for the delayed processing of the rebate , admitted the rebate was not entered timely and never sent me the $250 or the $1000 ********** rebate. Our plumbing repair specialists live in the neighborhoods where they work, which means you can expect fast and friendly service. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. 5.0 Kathy M. Laveen, AZ. Good company with some growing pains but they manage the best they can. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. See Yelp for long description of this co. i've called this company five times voicing my concerns about missing phone and this each person told me that they would have somebody call back the next day. It cost $4000 for one guy to do a one day job. Good company with some growing pains but they manage the best they can. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. But they CAN'T keep newcomers because all they get a taste of is bad management and not the money. I guess they dont check their workers. Since we opened for business in 2019, we read more. I had to buy a new one! That was frustrating, but mistakes happen. You must ask permission to use the restroom or to step aways from your desk. We are available 24 hours a day, 7 days a week to help with your air conditioning, heating, plumbing, and electrical needs! File a Complaint. always great and friendly service. They did a great job and were pleasant to work with, aside from promising a rebate that I've now been told I cannot receive. The department is basically understaffed. My husband call him three times the other day .No return call. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. Stay up-to-date on current news, promotions, and industry tips. Stayed to make sure it was working. Parker & Sons accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. Thanks, judy. Thank you for trusting us to deliver the quality service you deserve! Laurie C. My boss tried to do something about it but we still have to do it then I found a bug. Denise, thank you for the kind words about Josh! $10000 for replacement unit. Parker & Sons installed soft water for us in our home. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. He was absolutely correct. Frankly, this is lousy customer service. Larger 3.5 ton unit was low on refrigerant and had a leak. and ultimately told me I would need to wait two weeks! Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. I warn you do not use them. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. Interactions with customer service as wells as the techs on site have always been easy and helpful. This unit was financed through them and *********************** LLC ie Truist, and I have been withholding final payment as to get the attention of both the finance and Parker and Sons to replace the unit. Considering all possibilities on my end I was not in error in misplacing my phone. The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. Great service. So $3250 for 8 hours of labor. Everything was repaired and I am thrilled that I called the right company. Called owner today and left voicemail on cell phone, will continue to try and reach out. This rating has decreased by -8% over the last 12 months. Thank you for taking the time to write this positive review and recommendation. Told us the prices of everything up front and fixed the problem. Parker and Sons is a life savor. No refund received yet. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Mike was wonderful! This came out to a total of $5,948.97 included a charge of $285.78 for an annual maintenance plan. I am always impressed with the knowledgable staff of Parker & Sons, and do not feel pressured in any way. My mistake for not insisting it be put in writing.Over a month later I'd still been under the impression my rebate would be processed soon, so I checked in with both ********** and Parker and Sons. I have a warranty so I'm forced to keep dealing with them. Buyer beware - their rookies may cost you real money! They were able to come out SAME DAY and get our AC back up and running. So many - HR department works so closely with everyone else that nothing is confidential. Their error of omission cost me $950. They never ever measure the house before putting in the new a/c . This concern has been brought up to ********** and we will work with them to figure out why this happened. Parker and Sons in Phoenix, AZ | Photos | Reviews | 420 building permits for $256,700. This refund will arrive at ******************************* home in a check form. Parker and Sons issued a refund of $147.00 per ******************** request. See details. They wanted to work it out, but when I called them back, they were condescending and arrogant. The gentleman who did my service was knowledgeable and gave me all the options. Thank you we will be calling you for other jobs in the future. He went above and beyond to help us! Share. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. They were able to come out SAME DAY and get our AC back up and running. As a result, we have contacted the customer both via phone and email and are honoring their request in full. I showed the technician the exact system we purchased from our actual order which is: Rhino 600,000 Gallons with Salt-Free Water Conditioner I was concerned that the estimate was never provided in writing, so I emailed in order to confirm the exact estimate. 21 complaints closed in the last 12 months. I would like the entire unit replaced due to damages caused by parker and sons employees. Have an after-hours emergency? Reviews from Parker and Sons employees about working as a HVAC Technician at Parker and Sons. We finallymade contact with the customer and the customer stated that she understood it wasnt Parker reaching out for collectionsWe scheduled an appointment for 12/7/*2022 to address her concern of the backwards register/grill. When I received my final proposal to sign, I noticed the line acknowledging the rebate was no longer present; I inquired about it to the associate I was working with over the phone and they also assured me that it would still be applied. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. $673.54 is what I am owed and I want them to refund me for no services rendered . Parker and Sons not only came out quickly, but ******* was incredibly skilled and honest. $300 would've been the right price. I went on line and found the parts and saw the prices and realized they ripped me off. So sorry for the inconvenience. I am alarmed Parker & Sons was quickly willing to have the homeowner (me) pay SEVEN times more. Customer service contacts and company information. HIPAA Guidelines To Remember While Responding To Patient Reviews. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. They did heating. The only real downside is the company is understaffed. Parker and Sons is a life savor. Reporter441233 Sign in to contact user. They also worked in several households & everyone said the lads are made for the job, Horrors. How is it possible the install quote increased by almost 4x? Of is bad management and not the money working with you again opened business... One day job for the job, Horrors and did an excellent job with to... The kind words about Josh despite me asking for this specifically before scheduling the visit, American Express Discover. Repaired in 15 minutes what 3 different companies could n't fix in 2 years we... Recently purchased by some large conglomerate $ 5,948.97 included a charge of $ 285.78 for an annual plan... 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