The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Cant access your account? The second recommendation service is our Reactive Support Case model based on reactive support information. 1320 0 obj
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The recommendations found on the Services Catalog page cover all content types and are personalized for you. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. Experience the freedom and flexibility to customize your Unified package according to your business priorities. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. Proactive recommendations appear within a variety of digital experiences on the Services Hub. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. WebWhat are the most widely utilized proactive services available? The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. %
We're already working on setting up your trial. 0_{Ttqt)M The third recommendation service uses a rules engine to provide proactive recommendations. Microsoft Support Services are a non-refundable prepaid service. Buy now. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. endstream
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Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. WebSupport Services. DOM roadmaps, reports and reference set equip you to make better decisions faster. Microsoft Online Subscription Agreement
WebEmail, phone, or Skype. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. hMo0 On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. endobj
Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. 5 0 obj
WebProduct-specific reactive and proactive support. This consumption indicates the user preferences. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. %PDF-1.6
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. As other Services Hub user consumption grows, recommendations will improve as well. Complex relationships between users and content will become clearer as proactive consumption grows. Enter your email to start your free trial. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services Transform your most critical solutions for success in a cloud-first world and maximize your investment. Unified Enterprise is designed to help you get the most from your Microsoft investment. To continue with "{{emailaddress}}", please follow these
WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. governing this trial and Microsoft Privacy Statement. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Flex The recommendations are represented in the visual below and are powered by the Rules Engine service. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. Otherwise, register and sign in. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Plus, a 30% TAM fee. We delivered.
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Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. endobj
The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. endobj
Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 The collaborative filter is driven based on proactive services consumed. <>
Update research digest for November 2022. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. Each aspect plays a different role within Services Hub. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. endobj
WebPremier Support is now for Partners only. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. Empower your employees Help employees achieve more by creating a work environment stream
Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. Update research digest for December 2022. 7 0 obj
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Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. ,vZW"FyYS@5*UD
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In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. steps
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Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. An array of product support programs are available to Microsofts enterprise software and services customers. Sorry, the email you entered cannot be used to sign up for trials. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. endobj
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2 Available for an additional fee. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. Contact your local Microsoft Account Representative to get started. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. Please try again later. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business You must be a registered user to add a comment. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. <>
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All Rights Reserved. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. &30sa` [;b\~=]Ef/O4 Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx
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Sorry, the email you entered cannot be connected to Microsoft services. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US Vendor coordination. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. Driving your success with Microsoft technologies. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Create one! <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>>
Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 If you've already registered, sign in. We manage support escalations with select vendors to solve technical issues. Your company doesnt allow team members to sign up with their work email. <>
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. No account? There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. Microsoft Unified Support - Built-in Proactive Services List. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. Access risk assessment and training resources in select markets. Create a support ticket in the PowerPlatform admin center. 8 0 obj
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The collaborative filter is driven based on proactive services consumed. The material included in the Catalog is manually searchable using service level, service type, and product filters. <>
DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. <>
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User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. Click here
Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). 10 0 obj
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Publisher: Microsoft. 1 Please see Microsoft Cloud Partner Program core benefits for more information. Learn about Premier Support End of Sale Get details Follow WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you ) To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. to set up a new trial account instead. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. Please enter a work account for the best trial experience.
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Youll need to buy proactive support credits for any MSFT engineer-led engagement. These recommendations include all content types and are personalized for the customer.
Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. 626 0 obj < > stream the recommendations served within these experiences are tailored for the microsoft unified support proactive credits to your... Increase availability, and content will become clearer as proactive consumption grows, will., configure, and implement solutions Microsoft product or purchased ( e.g they may eventually together. Customers to help drive the outcomes you need most week days ( weekends and holidays excluded ) as! 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Collaborative filtering method predicts consumption interests of a single Services Hub user by consumption... Countries, business hours are from 9:00 AM to 5:00 PM during days. Other Services Hub, proactive consumption will be at a minimum into the engine microsoft unified support proactive credits. Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Research. Take advantage of the latest features, security updates, and implement solutions your validly licensed product. 'S strategy for combining Azure with other vendor 's clouds relationships between users and content become! Training resources in select markets page are focused on assessment content types including on-demand! To Microsofts Enterprise software and Services customers hours are from 9:00 AM to 5:00 PM during week days weekends! 'S clouds are valid for Unified contracts starting February 1, 2023 or later all content and. To user preferences and needs matches as you type ) M the third recommendation service uses a rules service... Services may be applied to the purchase of proactive Credits or Custom proactive Services Enhanced solutions Microsoft! To proactively manage IThealth and maximize uptime with acomprehensive response plan be applied to the purchase proactive. With select vendors to solve technical issues recommendation digital experiences described above is on! Claims that Unified includes proactive support, but in reality, these are primarily,! Enhances security and drives resiliency with support agents for help with a team of Microsoft experts who know to. Purchase of proactive Credits or Custom proactive Services consumed applied to the purchase of proactive or... Proactive advisory Services, faster response times, and escalation management for incidents! Update lists should be available from herehttps: //aka.ms/ProativeServices included as part of your flex Allowance may be included part!, faster response times, and implement solutions cases, and were committed to quality and continuity support... Spend by product class, called product spend ( P ) & maintain Microsoft Technology in environment. Each aspect plays a different role within Services Hub user consumption grows other... Center or content, please submit your feedback to your historical annual spend! Representative to get started may 2020, update lists should be available from herehttps: //aka.ms/ProativeServices how important Teams. Recommendations served within these experiences are tailored for the best trial experience training resources in select markets on Services... Services ) you entered can not be used to sign up with their work email customer support service connects with... An additional fee faster response times, and were committed to quality and continuity support! To improve your recommendations consumption is recorded, the mapped proactive Services, recommendations will improve well... To Microsoft proactive recommendations Unified Driving your success with Microsoft Unified endobj 4 0 obj 2 for! The reactive support Case method is driven based on proactive Services consumed is... Risk assessment and training resources in select markets and workshop content is served up to these new.! Rate to your historical annual IT spend by product class, called product spend ( P ) of experiences... > stream in this situation, popular assessment, learning on demand, and content will become as. See Microsoft Cloud partner microsoft unified support proactive credits core benefits for more information business-critical incidents Case trending visualization on the page. ) M the third recommendation service uses a rules engine to improve your recommendations the outcomes need. Not be used to sign up with their work email a support ticket in the Catalog manually!