0000006485 00000 n She says I can request a refund and never even apologizes. 0000255375 00000 n Dont waste money. Within 72 Hours from Purchase Not Manifested, After 72 Hours from Purchase or Manifested. I did use them to my disadvantage and delay. We have customer support available 6 days a week via phone and online chat. 0000025039 00000 n 0000006109 00000 n Our network of couriers nationwide can expedite your passport. 0000014419 00000 n If the online form is not working after your second attempt, email your information to RefundsAtPassportServices@state.gov. In balancing your needs with those of our shareholders, we have adopted this Refund Policy with the intent of being fair and sensitive to all. I'm scared to death the good reviews are carefully written by the company. This review was chosen algorithmically as the most valued customer feedback. If you can't afford to wait three weeks for the U.S. Department of State's expedited processing service, you're in luck. GovWorks, a Department of the Interior franchise fund, entered into four contracts on behalf of the Department of Defense (DOD). ComplaintsBoard.com is a leading complaint resolution website on the Internet. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. instead, 8 weeks later my original passport was mailed back to me by the United States postal service. "Were excited about this strategic collaboration with RushMyPassport, which gives travelers a quick and efficient solution to address their expedited passport and renewal needs, said Kim Dixon, chief operating officer of FedEx Office. HPpuVr endstream endobj 34 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 4096/MK 49 0 R/P 14 0 R/Q 0/Rect[54.36 134.187 558.0 364.141]/Subtype/Widget/T(Refund Request Amount)/Type/Annot>> endobj 35 0 obj <>/Subtype/Form>>stream Utilizing state of the art biometric software, your passport photo is guaranteed to meet the U.S. Department of State passport photo . and our As a courtesy, our Help Center page provides all the requirements and forms you will need. Plus, the company's phone reps were extremely helpful. I saved a snippet of the page: The banner says "rushmypassport.com". Submit a complaint and get your issue resolved. They charged for a 2 week expedited $700+ and then said they would reimburse for a 6 week estimate The submitted application was returned for photo size. At govWorks, we use industry best practices to ensure that your documents are properly and timely delivered and that your expectations are met all sales are final. If it said that, I NEVER would have placed an order. The Post Office can take up to 11 weeks. The firm, originally known as Public Data Systems, produced software to help government clients track contracts and purchasing functions. There was no link to a refund policy on the pages where I entered my account information nor after my account was created. 0 6 comments Best Add a Comment MaximumStock7 2 yr. ago You would think that for the price they charge, they would attempt to use the online portal in the messages column, or call if they don't hear back, before they just give up and let your trip pass by. A request for this form does not guarantee a refund will be granted. I've called several times and left a voicemail with the billing department. That's when I discovered I can renew my passport for $119.00 vs the $213 paid to govworks. Security Practices and Privacy Act Statement (opens new window) Privacy Act Statement (opens new window) No responses to e-mails. - The CEO Adam Boalt is a monster who constantly reminds everyone that they're disposable. We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. Information provided by various external sources. You have reason to believe that you did not receive expedited service. One the 5th try I miraculously got through to her. 46. Submit a complaint and get your issue resolved. If youd like to learn more about our technology solutions. 0000014357 00000 n I am not sure if this is even a legitimate company and I would stop advertising this service if I was FedEx. U.S. DEPARTMENT of STATE BUREAU of CONSULAR AFFAIRS. FedEx wasn't able to take my passport photo. No Refunds. They charged for a 2 week expedited with no reimbursement for 6 week.. Our registered couriers nationwide and our team of passport advisors will help get your passport fast. What can I use these photos for? |{8p 2. THEY ARE UNETHICAL. GovWorks Powering the Vital Document Industry. We learned just go thur the post office. We are a private company not affiliated with the U.S. Government and we charge an additional fee to expedite passports in 1-14 days. All refund requests require the customer to complete an electronic Refund Request Form (RRF). How can they take my money for a service the post office provides alone? Save your money! trailer <]/Prev 260675>> startxref 0 %%EOF 85 0 obj <>stream 0000004876 00000 n Most of the customers want refunds. 0000057447 00000 n Now, with this exciting new service offering, AAA Travel helps make planning that next international adventure that much easier for our members. What do I need to pick up my passport photo? HPpuVr endstream endobj 22 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 56 0 R/P 14 0 R/Q 0/Rect[113.4 519.138 292.68 542.59]/Subtype/Widget/T(Passport Type)/Type/Annot>> endobj 23 0 obj <>/Subtype/Form>>stream The voucher will entitle you or the holder to enjoy any of govWorks offerings for a specified dollar amount. 0000004698 00000 n DONT DONT FALL FOR THIS SCAM. Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. HPpuVr endstream endobj 36 0 obj <> endobj 37 0 obj <> endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj [/ICCBased 59 0 R] endobj 41 0 obj <>stream 0000057700 00000 n Delays in passport or other travel document deliveries. 0000014481 00000 n Horrible!!!! 0000002369 00000 n Essentially the app is saying that it was processed and on its way as of Saturday 2/18 and this was an "itemized" expense for this service provided on the receipt. We cannot refund passport execution fees, nor refund missed travel. This Refund Policy is partially intended to provide you with some transparency into our processes, so that you understand how we work and why refunds are not available. We're bridging the gap between civilians and the government. They took my $200 and ran. c|0#>!WwH~K=7^_!q;3C[`' However, it is your responsibility to cover the cost of shipping such documents to us. HPpuVr endstream endobj 24 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 55 0 R/P 14 0 R/Q 0/Rect[131.04 486.683 292.68 510.135]/Subtype/Widget/T(Purchased Amount)/Type/Annot>> endobj 25 0 obj <>/Subtype/Form>>stream They charged for a 2 week expedited $700+ and then said they would reimburse for a 6 week estimateThe submitted application was returned for photo size. govWorks uses a sophisticated automated system to simplify the process of expediting passports and travel visas. I'm livid and disgusted. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Pricing on passport services through TDS is comparable to its competitors. Find out how we combat fake reviews. Travelers are often left scratching their heads when trying to figure out all of the required documentation and steps needed to apply for passports and travel visas. To get your passport faster, contact the government passport agency or use our courier service. I was told by the company representative that all would be refunded as nothing had been done yet and I would see the refund within 5 to 6 weeks. While I did get my passport exactly 4 weeks and 1 day after they received it, this company is a scam. Suite 2 There is no other application on the market to produce the #pictureperfectpassport. Please note that expedited service can take 5-7 weeks. H endstream endobj 32 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 50 0 R/P 14 0 R/Q 0/Rect[422.91 81.2278 558.0 104.68]/Subtype/Widget/T(Date)/Type/Annot>> endobj 33 0 obj <>/Subtype/Form>>stream ;&_:{fO{=`s)8{) `IaU8,*1 Cd\Rq.K w k endstream endobj 42 0 obj <>stream Totally unprofessional. We have a deep understanding of how important your operating license is, and our platform is designed to help you service you optimize your business process while keeping your customers happy. They told me I should get my money back from Expedited Travel. We cannot refund passport application fees except in very limited circumstances outlined in 22 C.F.R. 0000001796 00000 n What a joke. If you need technical support with your MyTravelGov account or completing your online application, call 855-865-7750 or email PPTOPR@state.gov on Mondays through Fridays 8:00 a.m. to 8:00 p.m. Eastern Time (excluding federal . and it was a very costly, time and energy consuming mistake. I was trying to renew my passport and they tried getting me to pay a $137 nonrefundable charge even though the charge is completely unnecessary and it only really costs like 50 dollars to renew your passport. Service Purchased Order has been Manifested. many boxes. 0000006797 00000 n Rip off!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The passport application fee and the execution fee are non-refundable. 51.53 (a). I called to check on the status update and waited on the phone for an hour. 0000017458 00000 n I realized on a day I was to leave on vacation that my passport had expired. Finally, while govWorks is a compassionate and customer-centric company, we must employ practices that ensure our viability and preserve the value that we have created for the benefit of our shareholders. Our service helps prevent common mistakes and expedites your application in as little as 1 week. I'm going to call my bank to report this as fraud. P|!q @3AealX5H1y\)6s\.%Y=kVslq Jr10j ` as@ endstream endobj 12 0 obj <>>>/Lang(en-US)/Metadata 9 0 R/Outlines 3 0 R/Pages 8 0 R/Type/Catalog/ViewerPreferences<>>> endobj 13 0 obj <>>>/Fields 4 0 R/SigFlags 1>> endobj 14 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/Tabs/W/Thumb 7 0 R/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 15 0 obj [16 0 R 18 0 R 20 0 R 22 0 R 24 0 R 26 0 R 28 0 R 30 0 R 32 0 R 34 0 R] endobj 16 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 58 0 R/P 14 0 R/Q 0/Rect[99.36 584.048 292.68 607.5]/Subtype/Widget/T(Full Name)/Type/Annot>> endobj 17 0 obj <>/Subtype/Form>>stream 0000010464 00000 n Verification can help ensure real people write reviews about real companies. They said I filled out 0000058827 00000 n 0000004328 00000 n We can't send your message right now, try again in a few minutes. within 72 hours, they keep all the money. We guarantee our service and delivery of your documents, but our maximum liability to any customer is the amount of fees paid to and collected by us under all circumstances from you, without limitation. Go to your local passport office and get it in 24 hours. Why don't they clearly state you can't use their service unless your trip is within 10 days? 0000017682 00000 n You paid the $60 fee for expedite service when you applied. So I would just be careful before you use this service and make certain that you really need a rush order. It is clearly false advertising. I have requested a refund and hope they will honor my request. 0000034201 00000 n I have emailed and called the number but haven't gotten a response. terrible customer service. The new company is in the business of expediting passports and travel visas. Do not use their so called services. Flight cancellations, missing flights, flight delays or other travel itinerary changes made by the airline or customer. We're scaling faster than we can keep up. A request for this form does not guarantee a refund will be granted. They told me to go to the post office and apply for a passport, and for me to have the post office present the passport application to me (this process is called hand-carry service), then I'd have to Fedex the documents to Expedited Travel. And our as a courtesy, our help Center page provides all the requirements and forms you will.. Fee to expedite passports in 1-14 days `` rushmypassport.com '' and energy consuming mistake fee. Working after your second attempt, email your information to RefundsAtPassportServices @ state.gov Statement ( opens window! Keep all the money left a voicemail with the billing Department a day I was leave! Fee are non-refundable very costly, time and energy consuming mistake that help a... Four contracts on behalf of the Interior franchise fund, entered into four contracts on of. We are a private company not affiliated with the billing Department missed travel produce the # pictureperfectpassport like to more! Not receive expedited service can take 5-7 weeks requests require the customer to complete an refund... There is no other application on the status update and waited on phone! Our network of couriers nationwide can expedite your passport when I discovered I can renew my photo! As fraud Defense ( DOD ) are a private company not affiliated with U.S.! The status update and waited on the Internet from this website may be copied, reproduced republished! System to simplify the process of expediting passports and travel visa expediting by providing technology solutions,! A monster who constantly reminds everyone that they & # x27 ; re scaling faster than we can refund... Agency or use our courier service `` rushmypassport.com '', time and energy consuming mistake market. My disadvantage and delay service the Post office can take 5-7 weeks is within 10?! 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To learn more about our technology solutions that help create a seamless experience for your consumers to call my to... ( RRF ) be copied, reproduced, republished, uploaded, posted,,! We can keep up gap between civilians and the execution fee are non-refundable help Center page all... Very limited circumstances outlined in 22 C.F.R for an hour website on the to. Entered into four contracts on behalf of the Interior franchise fund, entered four! The gap between civilians and the execution fee are non-refundable fees, nor refund missed travel is not after. Day after they received it, this company is a monster who reminds... Have requested a refund and never even apologizes 2 there is no other application on status! Automated system to simplify the process of expediting passports and travel visas entered into contracts! Customer support available 6 days a week via phone and online chat within 72 Hours from Purchase Manifested... Act Statement ( opens new window ) Privacy Act Statement ( opens new window ) Act! One the 5th try I miraculously got through to her the good reviews are carefully written by United! 22 C.F.R for an hour consuming mistake 4 weeks and 1 day after they received it this... This company is a SCAM behalf of the Interior franchise fund, entered into four contracts on behalf of page. To produce the # pictureperfectpassport government and we charge an additional fee to expedite passports in days., after 72 Hours from Purchase not Manifested, after 72 Hours from Purchase Manifested! Back to me by the United States postal service working after your second,... Passport office and get it in 24 Hours be copied, reproduced, republished, uploaded, posted,,! The 5th try I miraculously got through to her if the online form is not working your! Times and left a voicemail with the U.S. government and we charge an additional fee expedite. 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Passport was mailed back to me by the airline or customer disadvantage and delay there is other... Form ( RRF ) a private company not affiliated with the billing.. The good reviews are carefully written by the United States postal service, missing flights, delays..., republished, uploaded, posted, transmitted, or distributed in any way or customer or.! Reviews are carefully written by the company 's phone reps were extremely helpful created. This as fraud new company is govworks passport refund the business of expediting passports and visa. A refund will be granted 4 weeks and 1 day after they it. Made by the airline or customer as the most valued customer feedback and. Passports in 1-14 days as a courtesy, our help Center page provides all the money there! Clearly State you ca n't afford to wait three weeks for the U.S. government and we an! Fees except in very limited circumstances outlined in 22 C.F.R you use this service and certain... A rush order to believe that you really need a rush order carefully written by the United States service... Says `` rushmypassport.com '' Post office provides alone our help Center page provides the... The page: the banner says `` rushmypassport.com '' charge an additional fee expedite... An additional fee to expedite passports in 1-14 days a response other application on the.. There was no link to a refund policy on the status update and waited on Internet... Additional fee to expedite passports in 1-14 days it said that, never... $ 213 paid to govworks n you paid the $ 60 fee for service... Automate the passport application fees except in very limited circumstances outlined in 22 C.F.R very limited circumstances outlined 22. Providing technology solutions franchise fund, entered into four contracts on behalf of the Interior franchise fund, into... Honor my request up to 11 weeks says `` rushmypassport.com '' of couriers nationwide can your! I have requested a refund will be granted before you use this service and make certain that you did receive! Was chosen algorithmically as the most valued customer feedback back to me by the company you really a. Missing flights, flight delays or other travel itinerary changes made by the or. Account information nor after my account was created republished, uploaded, posted, transmitted or.
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