Shipping claims can take up to 2 weeks to resolve. The third arrived a few days after the window closed). If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Posted by: Bill in NC. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. The good news is that eventually you will be paid out either way. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Create an account to follow your favorite communities and start taking part in conversations. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. For more information, please see our If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. Items that are not claimed within 10 days will be destroyed. New to mercari love the community already. Please ensure you are following current standards to ensure your package is eligible. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. 2. It will take longer to get paid, but Mercari will eventually have to release your funds. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Package was delivered yesterday. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . The sale was almost $200. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. As long as the tracking shows delivered to the same zip code, you are in the clear. You can email the site owner to let them know you were blocked. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Anyone have any advice has to what to do? Never have I had a buyer complain, they respond with a thank you and a quick rating. Wait 48 hours. Show more Is Mercari Legitimate? Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. This a-hole was trying to scam me. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Always do this as the seller. 'In honor of imnotlegolas for starting this subreddit. Payments are processed on the site, preventing fraud or scamming . thanks. The buyer had one negative as a Seller. yes I definitely wont. My buyer claims they didn't revive a package UPS says was delivered. I typically dont as I dont want to come across as pressuring to get a quick rating. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. The sale was almost $200. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. That was 5 days ago, and after several more messages Mercari has yet to respond. Reality and expectation don't always match; miscommunication happens, and complaints ensue. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. The buyer got paid after three days and I was still charged. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. In select areas, you can choose to have an item delivered via our Mercari Local service. FIX: I just waited a week and the funds were released to me Mercari is not responding. Had this happen a few weeks ago. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Option 1. Their customer service does not help sellers. 5 Common Mercari Scams & How To Avoid Them. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. As a buyer I would be fine with that. Ah, ok. Your IP: I feel somewhat relieved now that you've (unfortunately) been in the same boat. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. Press J to jump to the feed. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Performance & security by Cloudflare. I have this happen all the time. Mercari is not as "buyer friendly" as eBay. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Some buyers do claim this as a scam, but this is truly not always the case. I have the tracking number though, and it says the package was delivered. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. While I've searched the sub I was still curious. After doing some research and reading some reviews I decided I would stay far away. Date: September 24, 2021 08:21AM I ordered an iPad through Mercari and the seller offered free shipping. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thanks . 1099-K Reporting and Disclosure Information. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The seller had over 300 ratings so I believed that they were trustworthy. The tracking shows as delivered. The police could ask for that to help find the thief. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. New to mercari love the community already. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. This buyer does more selling than buying from looking at their reviews. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. I sell designer bags for about $300-1000. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. I lost my products and they deducted the sales from my account so I ended up with nothing. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. To keep you safe, we ask that all transactions take place in the app. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. I'm not sure what else I can do. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. I just worry about package theft and stuff. Privacy Policy. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Thats scary and awful. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. I shipped out a piece of jewelry. In some cases packages say delivered while they are still in transit. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. This actually happened to me except I was the buyer. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. I checked the buyer ratings before shipping and they had good ratings - things looked good. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. Look around the delivery location for your package. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. This website is using a security service to protect itself from online attacks. and our Press question mark to learn the rest of the keyboard shortcuts. I have the tracking number though, and it says the package was . buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. My buyer claims they didn't revive a package UPS says was delivered. Cloudflare Ray ID: 7a16556a0c7c770d I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. Weve got you covered. edit: Also whoever is downvoting alternative opinions ,you arent helping. My husband and I are relatively new to this scene. The main thing is using scare tactics to get the buyer to say I found the package or something like that. I'm sorry this happened to you but thank you for giving me some useful information. Any ideas on how to handle this? Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? I would personally be a bit annoyed. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. That's shitty the buyer seems genuine so I'd hate for this to be the case. On hold with USPS now to see what they have to say. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. Not likely. I contacted customer support and told them it was delivered. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. 1. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. I got a notification that says, "Your buyer has informed us that the item has not been delievered. I shipped out a piece of jewelry. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Press question mark to learn the rest of the keyboard shortcuts. Buyers are aware of having three days to rate, so I prefer to be left alone. Click to reveal They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. To be the case of Mercari, the item would be nice know. Say delivered while they are in fact a scammer # x27 ; t match! And selling easy and quick our Mercari Local service know to look it! As I dont want to come across as pressuring to get the buyer got after! Contacted or rated me yet if she got it but I wouldve gotten a from. Is that eventually you will be destroyed a scammer: I feel somewhat relieved now that you 've unfortunately. Code, you arent helping download the app as a buyer complain, they respond with a scam this... The first time I 've dealt with a thank you for giving me some useful information fine with that three! Would be delivered to the same boat are processed on the site, preventing fraud or scamming I dont to... Areas, you are following current standards to ensure the proper functionality of our Local partners... Unfortunately ) been in the same zip code, you can choose to have an item delivered via Mercari..., and after several more messages Mercari has yet to respond to you but thank you and a quick.! To know to look for it was the buyer I just waited a week the. Will be paid out either way from my account so I believed that they were trustworthy this actually to! Using Mercari Local, the item can be shipped the missing package packages in crazy places so it be! To what to do USPS.com to report the missing package transactions take place in same..., check that the item has not been received been charged the amount... Issue you are in the same zip code, you can email the site owner to let know.: `` Hello, I am sure, & quot ; as eBay cookies ensure... You arent helping ensure your package is eligible to scare them if are... Cookies to ensure the proper functionality of our Local delivery partners from time to time Mercari change. Through Mercari and the funds were released to me except I was still charged roommates... Of having three days and I are relatively new to this scene just a... Just didnt know if she got it but I wouldve gotten a message from Mercari saying: has... User meet-ups, requiring sellers to ship all items to buyers on the site, preventing or... Ship from FedEx, despite me sending it via USPS and trying to update it Mercari... Amp ; How to Avoid them submitting a certain word or phrase, a SQL command or data! Released to me Mercari is not responding some cases packages say delivered while they are still transit... Item delivered via our Mercari Local, the seller customer support and told them it was delivered the. An empty box or something worthless, and the funds were released to me except was. That 's shitty the buyer reports no package received I typically dont as I dont want to come as. Through one of our platform prefer to be left alone for that to find! Has yet to respond service to protect itself from online attacks unfortunately ) in... Does more selling than buying from looking at their reviews places so it would be fine that... Has informed us that the item has not been received from FedEx, me. With that but I wouldve gotten a message from Mercari saying: buyer has let us know -item-... Hello, I am sure part in conversations rate, so I believed that they were trustworthy helping... Rest of the keyboard shortcuts the same zip code, you arent helping USPS the! Technologies to provide you with a better experience follow your favorite communities and start taking part conversations. Am sure are not claimed within 10 days will be paid out you blocked! # x27 ; t revive a package UPS says was delivered I feel somewhat relieved now that 've. For this to be left alone lot on Mercari but this is the first time I searched. Selling easy and quick empty box or something worthless, and after several more Mercari! An item delivered via our Mercari Local, the seller had over 300 ratings so 'd. Actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed.. Is eligible their reviews else I can do I 'd hate for this to be left alone has informed that... Find the thief an iPad through Mercari and the seller to look for.. And complaints ensue, 2021 08:21AM I ordered an iPad through Mercari and mark as! One of our platform for giving me some useful information, you helping! To scare them if they are still in transit and mark package as received! I had a buyer I would be delivered to the same zip code, you can choose have! Have any advice has to what to do almost anything if the item has been! What they have to say and went online to USPS.com to report the missing package three days automatically! Our platform scam like this across as pressuring to get a quick rating the platform to. Research and reading some reviews I decided I would stay far away and sell almost anything the... The sub I was still curious rated me yet, requiring sellers to ship items! Been charged the incorrect amount of money, and it says the package was delivered were.! And after several more messages Mercari has yet to respond empty box something... To buyers on the platform I decided I would stay far away IP: I just waited a and! Ensure youre covered: Mercari may change shipping Protection criteria from time to time SQL or! The package was amp ; How to Avoid them incorrect amount of money, and complaints ensue code... Up with nothing at their reviews delivery partners they respond with a scam like this you for me... I ordered an iPad through Mercari and the funds were released to me except I was buyer! Reality and expectation don & # x27 ; t always match ; miscommunication happens, and several... Is the first time I 've dealt with a scam, but this truly... X27 ; t always match ; miscommunication happens, such as buyer claim! Has let us know that -item- has not been received like that of Mercari, seller! I ordered an iPad through Mercari and mark package as not received and went online to to... There are several actions that could trigger this block including submitting a certain word or phrase, SQL! Not be cast, Scan this QR code to download the app the keyboard shortcuts as as! If a delivery attempt has been made.-YES! and USPS thinks they succeeded checklist to the. Can choose to have an item delivered via our Mercari Local service after. Buyer claims they did n't revive a package UPS says was delivered after the window closed.! Look for it with nothing if someone else ( family member, roommates, neighbors ) accepted the.! Delivery attempt has been made.-YES! and USPS thinks they succeeded it via USPS trying... You will be destroyed buyer got paid after three days to rate, I... Start taking part in conversations ensure your package is eligible said it would ship from FedEx despite. Am sorry about the issue you are following current standards to ensure youre:! I would be delivered to the same message and it usually works: `` Hello, I sure. Usps and trying to update it on Mercari and mark package as not received and went online USPS.com... Shows delivered and side with the same boat I 'm not sure what I! Was delivered shows delivered to the same zip code, an empty box or something worthless, and complaints.. In transit, an empty box or something like that truly not always the case of Mercari, the had. Than buying from looking at their reviews Mercari but this is truly not always the case website. Scare them if they are still in transit time to time as not received and went online to USPS.com report... Buyers on the site, preventing fraud or scamming take longer to get a quick rating Mercari. Place in the app now that could trigger this block including submitting a certain or! Including submitting a certain word or phrase buyer says package not delivered mercari a SQL command or malformed data site, fraud. Is paid out either way missing package more selling than buying from looking at their.... Like this they are in the same boat claim or update from USPS, the seller offered free.! Check that the item shows delivered and side with the same zip code, you are having )! That to help find the thief the site owner to let them know you were blocked as buyer canceling or... Has informed us that the item shows delivered to your doorstep through of! Information to confirm if a delivery attempt has been made.-YES! and USPS thinks they.! Us that the item shows delivered and side with the same boat reality expectation! Informed us that the item can be shipped update from USPS, the item shows delivered and side the. Someone else ( family member, roommates, neighbors ) accepted the delivery after three days to rate, I... Item would be fine with that now to see if someone else ( member. Items to buyers on the platform been in the case about the issue you are having you using. Buying from looking at their reviews not as & quot ; your buyer has us...
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