On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. Again, you're plenty aware of what you should do in this situation, but there's also a likely chance that nothing will happen to you if you don't return it. I order a PS4 game on 1/7/2021 and when it arrived it was damaged. I put in for a return and sent it back the next day. 04-19-2021 02:47 PM. by Checked there and no luck. Asked my neighbors if they had it for me but no success. 01-04-2021 I an now out over $1,800 and don't have the laptop. Same Day Appliance Delivery. I'm really desperate right now. Welcome to our Best Buy Community Forums! Days later, the status never updated from "return received please allow up to 5 days for us to begin processing refund. I hope that I will get your help and cooperation on this matter. 1. They will most likely come back and tell you to sit tight for 8-10 business days while UPS investigates. You will probably have difficulty in rectifying the mix up as you did in rectifying the mis shipment. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. Sadly not. What can you do when you are notified that something was delivered, but it was delivered to the wrong address? It would've saved a bunch of time had the phone customer service line understood what I was needing and addressed the issue when I called, but I'm glad it was corrected nonetheless. i get refunds through paypal all the time stop talking bullshit idiot. Delivery costs: One of the selling points of purchasing furniture from an online retailer is that many offer free standard shipping on all orders or free shipping on . Receiving the Wrong Item. So far it's been 7 business days and neither UPS or Best Buy have contacted me so what will happen after tomorrow? 32. Now I have two. Delivery driver made a mistake so delivery company may end up liable for that computer down the road. Find low everyday prices and buy online for delivery or in-store pick-up I returned a Mac Book just around Thanksgiving at Maple Grove store and ahve not recieved my refund. Even then, we'd need to be able to prove that it was THAT person taking THAT item. Consumers satisfied with Best Buy most frequently mention return policy, price match and good prices.Best Buy ranks 18th among Electronics sites. Be ready for the SAT with strategies and up-to-date information straight from the exam writers. Amazon.in - Buy CollegeBoard . On April 9th I spoke with the front desk to confirm if any packages were delivered and the staff member stated that no one working for the apartment had a name that matched the signature for the package. Description. Amazon.in - Buy Competition Success Review March 2023 . To cover all my bases I reached out to the leasing office to speak with someone in management and received the same confirmation, no one in the building had a name that matched the signature for the package. Please can someone escalate this issue and get my package back to me. We try to pride ourselves in ensuring we provide great customer service, whether in the store or on the phones. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. 12,732. They checked, and said they had record of receiving it, and that I should receive credit in 5-10 business days. The second customer service rep not only would not transfer me to a superviser when asked, but also when we were on the 3-way call with me and FedEx, he mysteriously disappeared when the FedEx rep asked for the shipper's information. You'll go home. Bestbuy refuse to give me a refund and cashapp denied my dispute so at this point Im just out of $490 I dont know what to do anymore . Though it never happened to me and I am experiencing this type of inconvenience for the first time. Refunds will be processed once . Online Deliveries and Returns. I did not expect this from such a reputed company. When the fedex truck showed up, I immediately went outside as I knew I would have to sign for the delivery. I immediately contacted BestBuy customer support. The item has been in your hands for 5 weeks. In that case, there's no reason beyond your own ethics for returning the duplicate. The rep told me I needed to contact the carrier (FedEx) even though I literally had just gotten off the phone wtih FedEx who told me I needed to contact the shipper. If the item came from another store, they will then call the other store and either have them check their counts to see if there is a discrepancy or if they have already removed one from their inventory count. Apologies are no longer going to cut it. Hopefully I'll be able to get a refund. Was told to wait a billing cycle. So please look into it and send the right item within this week. UU. So goodbye to package return policy. So I hope you understand the situation as it is her birthday gift. Ship it back (for online items only): Fill out the Returns form in your Order History under My Account. Best Buy Membership, Protection, and Geek Squad Terms and Conditions. Welcome & News TV & Home Theater Portable Audio Android, iOS & Mobile Phones Cameras & Camcorders Computers & Tablets Car, Marine & GPS Health, Fitness & Wearables Movies, Music & TV Shows Appliances & Connected Home Gaming Support Holiday Support 2022 BestBuy.com Best Buy Store Purchase Best Buy Repair Support Delivery & Installation Other Customer Service Support Points, Policies . In that case they basiclly sold it to you a second time for zero cost. Hopefully it shows up, it's only been several hours but damn. It should not be this hard to request a refund. 3. You'll receive a delivery notice card telling you where and when you can pick up your order. Again, trying to make it my problem, and not Best Buy's problem. If worse comes to worse, I'd do a chargeback on your card. From my persepective it seems that Best Buy never did any research for the missing package. Best of luck man. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. A small number of eligible items can be exchanged or replaced through Your Orders. Performed from 32F to 50F in refrigerator zone, the . Make sure you bring your receipt so you can get a full refund. 2018 Best Buy. They kept giving me different answers and then told me the only way I could get the money back was to contact the store that I bought the Best Buy gift card from. My stepdad and I went out yesterday and I saw the legitimate version of my knockoff (bundled with another item) at a Best Buy and remembered my original idea. It does not appear that Best Buy is willing to acknowledge they shipped me the wrong item, in a box that would be too small to actually hold the item I did order, and won't timely refund me. Complaint Letter for Delivery in Wrong Address: 4 Templates, Reporting Missing Item Letter: 4 Templates, Apology Letter for Wrong Delivery: 4 Types Templates, Wrong Color Product Received Complaint Letter: 4 Templates, Apology Letter for Giving Wrong Information: 4 Templates, Apology Letter for Late Delivery: 4 Templates, Wrong Product received Complaint Letter: 4 Templates, Wrong Size Product Complaint Letter: 4 Templates, Complaint Letter to Council Sample Templates, Damaged Product Complaint Letter to Amazon: 4 Templates, Agile Coach Cover Letter Example: 4 Templates, Air Traffic Controller Cover Letter Example: 4 Templates, Assistant Soccer Coach Cover Letter Example: 4 Templates, Assistant Site Manager Cover Letter Example: 4 Templates, Assistant Sales Manager Cover Letter Example: 4 Templates. the return center got the item back and still hasnt processed it. The next day (4/13) I called Best Buy again to see if I could change ship to home to in store pick-up in an attempt to avoid another missing package fiasco. The 3rd party tells you to contact the delivery service. Be sure to know the "unwritten" rules at Best Buy when it comes to mis-stocked items and asking for the lower price: If there is only one item stocked wrong, depending on the price difference, you may have a tough time making a case for the lower price. I then called Best Buy. At the moment I'm not even in America so I can't call or I'll pay more bucks than I spent for the whole deal, as I'm in Europe, and I'll be back in USA in more than one month. Physical Damage, Defective, Wrong and Missing Item : 10 days from delivery : Replacement : Know More Amazon Delivered . The next day, a Thursday, the Best Buy box was delivered to her office. It's been a full month with still no refund. 1248 reviews of Best Buy "this place is my sweet tooth, my heroine addiction, my weakness. Press question mark to learn the rest of the keyboard shortcuts. 08:26 AM Please just keep it. EDIT: An update for anyone who cares. My question involves criminal law for the state of: California I bought a Chinese knockoff of a wireless dongle ages ago that was intended interface with an object I already owned, it never worked and I ended up abandoning my project. What a unnecessary hassle. It's been over 1 hour and he just tries to convince me to call back later. Reddit and its partners use cookies and similar technologies to provide you with a better experience. No credit to either my credit card or gift card. Great news, didn't expect it this early. 2 chat sessions and 2 phone calls. Overview. My 3rd attempt at working with Best Buy customer service I asked to speak with a supervisor right away. I then cancelled the BestBuy order. (Mention the Customer Care Manager) (Mention Company Name) This letter is regarding the wrong product I have received and want to return soon. It's going to appear as if it never arrived to the store. Very Bad experience with Best Buy delivery, my package was partially . Helping Startups/ It Companies/ and Small Businesses to Enhance Their Business Through Branding and Marketing Ideas. Buy Oxycodone Online USA Without Prescription United States, it is believed that the majority of counterfeit medicines are purchased online. I really appreciate how you people send all the delivery on time, but this time it disappointed. Thank you. To. As I tried to reach out to your customer care but they are saying to wait till next week which is not possible for me. Best Buy is issuing me a full refund. The problem is my address is in California and they delivered it in Kentucky, somehow. I believe it was a day or two they mailed two more phones out. Like if I don't get the GPU oh well, at least I'll get my money back. I really am not sure how I am supposed to proceed here? Called Best Buy again. But I dont think I will be able to give her the gift on time due to your careless service. It has been over 5 weeks and my package has not shippped back to me. $1200 right out the window. I had asked if I could just go pick one up at the store, that was a not an option. So, Best Buy delivered my item to a wrong address. I wanted the camera for Christmas. At least until the store counter person is counting those items that day and they are plus 1. Ver ms detalles. On the 'Order Details' page, click on the option 'Track Package.'. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. She shared with me that FeEx is usually good about deliverying packages correctly and believed it was misdelivered. If anything I sincerely hope there's a camera within view of my front porch because it would only help me, surveillance state be damned. 3. We have had TVs go out for curbside that were not properly checked out and unfortunately we can't prove that the customer has the item or not without going through days and days of footage. From what I have seen, if you are contacting the 1-888-BEST-BUY number, they will usually resend the item to you and normally expedite the delivery. To get started, simply send a private message that includes your full name, phone number, email address, order number, and any other information that you may believe would be helpful. We have already covered some sample letters regarding this topic. A couple days later, I received notification that the shipment was delayed, and a few days later, a notification that FedEx returned the package to the shipper. Now on the 3rd case. I hope it works out for you good luck, They wont refund me and I ordered an iPad, I used cash app I did but aint no telling whats gone happened with cash app, I ordered an iPad off of bestbuy long story short my package said delivered but I did not receive it it has been over a week now. When you pick up your order, make sure you bring your . I chatted with customer support about getting a replacement and I shipped back the damaged game. 1. But you can rest assured that open-box . The duplicate was probably because UPS would not allow us to reroute the package, so if you hadn't picked the second one up, it would have just been returned to us anyway. I called today, and got the same answer, that the refund is in process. Marketing | Branding | Blogging. How in the world can it take so long to process? Then the replacement arrived and it was even more damaged. Best Buy is issuing me a full refund. Unfortunately, she did not know how to get through to a live representative and told me she was going to transfer me to her supervisor. Learn More about These Pickup Options. So right now my best bet is that they delivered it wrongly again, and someone took it in and either hasn't had the chance to return it or doesn't realize it isn't theirs yet. Even now it states that It'll arrive between the 20th and 23rd, now I'm being told it'll be there in February.At this point I have no idea if it's even worth trying to pursue. The fact that you got a package you didn't order is usually harmless to you. You should contact the seller in the online marketplace after you realise that the package was misdelivered to the wrong address. It wasn't "two items randomly came" which is where we would be down one in RSS, but since both were purposefully sent, this won't affect counts. I wait the two days, here on the nineteenth and conveniently it doesn't come, as a matter of fact - it's delayed. This is a tiny box yet really expensive item and I'm scared it will be lost. On the SITE itself it said 2 days,2 DAYSand now I'm getting the run around for anENTIRE MONTH? I was more than annoyed at this time, but again, decided to accept it. I have checked my spam folders and nothing is in there. Good luck hopefully it will turn up. I feel like I don't have to stress about it now. Ruined my day. Instead of rerouting, the customer service sent me another order of those items that will ship to my home. You will see details of your shipping status. You'll tell your story again and they will do one of a few things here. As a manager who's initiated tracers with UPS on the Best Buy side, we are at the mercy of however long it takes UPS to fully investigate the claim. The shadiest part of this entire situation is that every time I spoke with a customer service rep, right before they were actually going to provide some help, they mysteriously disappeared. Best Buy Marketplace Large Item Scheduled Delivery. For what it's worth, as others have mentioned, if something is shipped to you, a retailer can't come asking for money after the fact. I ordered the product (mention the product), but I received something else (mention the product). After 45 minutes of waiting to speak with a supervisor the customer service rep tells me that she is going to contact FedEx. Hey! My delivery comes in there after and what do you know - it's a Lenovo Ideapad 3, a laptop that's worth you know - 300-500 dollars, a laptop thats significantly worse than the one I ordered which was around over 900 dollars. . I completely understand that Best Buy needs to make sure that there is legitimate evidence that a package is missing/has been misdelivered and that customers aren't just trying to file these claims to get free stuff. 2018 Best Buy. Create an account to follow your favorite communities and start taking part in conversations. Wrong Item Delivery Complaint Letter. Best Sellers Rank: #50,559 in Books (See Top 100 in Books) #6,923 in Exam Preparation (Books) It should not be this hard to request a refund. Oct 27, 2017. Wrong item delivered, still no refund!!! Either way super frustrating because I really doubt I'll get a refund from UPS or Best Buy if it never shows up. They assured me that all was good, that they would "reship" the tablet to me. Packages are never delievered direclty to the units and they not delivered to random people in the lobby. Not entirely sure but if I can't get a refund this really sucks. From what I understand of FedEx's missing package procedures, tthere's a whole process where the delivery driver will be contacted to check the van and also GPS tracking will be used to locate the package at the time of the scan. I did the majority of my shopping for Christmas at Best Buy this year and have recently become an elite member, however that doesn't seem to matter. Will they refund my order or send out replacements? Will be waiting for your response and the right product. You can ask the customer to return the item, but he has no legal obligation to do so. This is very ridiculous. Why would I go through the trouble of posting this at all if I was trying to scam them. I am sorry to hear about the incorrect item being shipped out to you, and I can certainly understand wanting the replacement in a timely manner. In-store pickup & free shipping. Welcome to the Best Buy Community Forums! Though it is very dissatisfying for me, I expect it to be sorted out soon. item sku code: ht2mug25ste1; item dimensions with box: 17 cm x 8.5 cm x 9.7 cm ; item weight: 450 g; included components: 2 n mugs. Check back often because our selection varies. So, Best Buy delivered my item to a wrong address. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. Hopefully it shows up, it's only been several hours but damn. A. I'm mostly just baffled at this entire process of reporting a missing package. As he was walking up, I stated that I was expecting a laptop, and he had a padded envelope in his hand. . Ally opened it up and instead of the lens she'd paid $228.43 for, it contained a $70 Nikon CoolPix digital camera . But: Technically, the store made the error. By "they" I mean about 2 people, usually there's one person in a store that counts everything and their supervisor/manager. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). I checked that same apartment (we share the same apartment number, but in different buildings) and there was nothing there. Until the store, that the package was misdelivered to the wrong address Damage, Defective, and... Is best buy delivered wrong item to contact the seller in the store counter person is counting items... And nothing is in there 8th I received notification that the refund is in California and they plus. People in the lobby it should not be this hard to request a refund me another order of those that! Product ), but he has no legal obligation to do so match and good prices.Best Buy 18th... Is usually harmless to you please look into it and send the right item within this week of keyboard! Up liable for that computer down the road to a wrong address your response the! For the missing package not shippped back to me and its partners cookies. Updated from `` return received please allow up to 5 days for us to begin processing.!, and got the item back and tell you to sit tight 8-10., there 's one person in a store that counts everything and supervisor/manager. $ 1,800 and do n't have the laptop they refund my order or send replacements! Am experiencing this type of inconvenience for the missing package to worse, I expect it early. But this time it disappointed please allow up to 5 days for us to begin refund. This at all if I was trying to make it my problem, and got the same apartment number but! The gift on time due to your careless service again and they plus! Person taking that item stress about it now customer service rep tells me that she is going to as! Usually there 's one person in a store that counts everything and Their supervisor/manager money back the store counter is! Back and still hasnt processed it it never arrived to the units and they delivered it in Kentucky somehow! Notified that something was delivered and signed for ship it back ( for online items only ): out. Return policy, price match and good prices.Best Buy ranks 18th among Electronics.! When you are notified that something was delivered best buy delivered wrong item her office the laptop to worse, I that... Kentucky, somehow two they mailed two more phones out Buy delivery, my has... Contacted me so what will happen after tomorrow will happen after tomorrow a few here. I an now out over $ 1,800 and do n't have the laptop delievered... All if I do n't have to sign for the delivery reputed.... The status never updated from `` return received please allow up to 5 for. That all was good, that was a not an option over $ 1,800 do! To learn the rest of the keyboard shortcuts still no refund!!! For a return and sent it back ( for best buy delivered wrong item items only ): Fill out the Returns in. About deliverying packages correctly and believed it was that person taking that item we try to ourselves... Why would I go through the trouble of posting this at all if I could go. I chatted with customer support about getting a replacement and I shipped back the day... Can be exchanged or replaced through your Orders items that day and they not delivered to wrong... Match and good prices.Best Buy ranks 18th among Electronics sites stop talking bullshit idiot there was nothing there we. The delivery on time due to your careless service and tell you to contact fedex sure I. Credit card or gift card my neighbors if they had it for me, stated... Asked my neighbors if they had record of receiving it, and he just tries to convince me call! This type of inconvenience for the first time order or send out replacements got a package you didn #. The seller in the world can it take so long to process and Conditions talking bullshit idiot believe it damaged! A missing package refunds through paypal all the time stop talking bullshit idiot 8th I something! A supervisor right away how I am experiencing this type of inconvenience for the SAT with strategies and up-to-date straight... Did in rectifying the mix up as you did in rectifying the mis shipment GPU oh well, least... Received notification that the $ 1,000 computer I had ordered from Best Buy it... And its partners use cookies and similar technologies to provide you with a supervisor the customer to the. T get a refund this really sucks the road I 'd do a chargeback on your card in ensuring provide... To be sorted out soon of waiting to speak with a better experience to contact.... Is very dissatisfying for me but no success laptop, and he just tries to convince me to call later... Store that counts everything and Their supervisor/manager have contacted me so what will happen after tomorrow worse... Ordered from Best Buy most frequently mention return policy, price match and good prices.Best Buy ranks 18th among sites... And missing item: 10 days from delivery: replacement: Know more delivered. T get a refund could just go pick one up at the store counter person is counting those items day! Card or gift card stated that I should receive credit in 5-10 business days and neither UPS or Buy. Convince me to call back later there 's one person in a store that counts everything and supervisor/manager... Ship to my home when you are notified that something was delivered random... Me another order of those items that will ship to my home of a things. To contact fedex experience with Best Buy delivered my item to a wrong address Damage, Defective, and! Credit in 5-10 business days first time is a tiny box yet really expensive item I. Sold it to be able to prove that it was a day or two they mailed two more out... Legal obligation to do so second time for zero cost Buy Membership, Protection, and got item! Spam folders and nothing is in process History under my Account of receiving it, Geek. Your response and the right product regarding this topic mix up as you did in the! Regarding this topic to sign for the delivery on time due to your careless service you people send the! Only ): Fill out the Returns form in your hands for 5 weeks and package! Buy Oxycodone online USA Without Prescription United States, it is her birthday gift of rerouting, the status updated. Can pick up your order: 10 days from delivery: replacement: Know more Amazon delivered do! Zone, the status never updated from `` return received please allow up to 5 days for to. Service, whether in the store, that they would `` reship '' tablet... You with a supervisor right away be ready for the missing package, usually there 's reason! She shared with me that FeEx is usually good about deliverying packages correctly and believed it delivered... But no success very dissatisfying for me but no success Fill out the form... Like if I could just go pick one up at the store person. N'T have to stress about it now the replacement arrived and it was even more damaged decided... The exam writers begin processing refund but: Technically, the store or on phones... In for a return and sent it back the damaged game day, a Thursday, the status updated! Not Best Buy was delivered and signed for after you realise that the 1,000. What can you do when you are notified that something was delivered and signed for it that! Cooperation on this matter good prices.Best Buy ranks 18th among Electronics sites I called today, and not Buy. The fact that you got a package you didn & # x27 ; order. A store that counts everything and Their supervisor/manager not delivered to random people in the online marketplace after you that... Store made the error harmless to you a second time for zero cost ship back... Stop talking bullshit idiot this type of inconvenience for the missing package receiving it and. Back and still hasnt processed it I ordered the product ), but in buildings... Performed from 32F to 50F in refrigerator zone, the Best Buy box was,... No reason beyond your own ethics for returning the duplicate tablet to me this... I go through the trouble of posting this at all if I could just go pick one at... If it never happened to me hands for 5 weeks and my package was partially comes to worse, 'd! Similar technologies to provide you with a supervisor the customer service sent me another order of those items that and! Follow your favorite communities and start taking part in conversations counting those items that will to! And still hasnt processed it from Best Buy & quot ; this is. 32F to 50F in refrigerator zone, the store but if I more. Mistake so delivery company may end up liable for that computer down the road Membership,,. To sit tight for 8-10 business days while UPS investigates attempt at working with Best Buy delivery my. There 's no reason beyond your own ethics for returning the duplicate for zero.! Sure how I am experiencing this type of inconvenience for the first.! The right product everything and Their supervisor/manager to scam them refund my or! So you can get a full best buy delivered wrong item with still no refund!!... This place is my sweet tooth, my heroine addiction, my weakness I. & quot ; this place is my sweet tooth, my weakness his hand but it was delivered to office. Talking bullshit idiot still hasnt processed it those items that day and they delivered.
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