Generally the cleaning code will be one of the following: (S) DRY CLEAN ONLY (W) WATER BASED CLEANABLE (shampoo) (S / W) DRY CLEAN or WATER BASED CLEANABLE Please allow 7-10 days following receipt of the return items for any credit or refund to display 4,000 dollar sofa just because the sales rep at Ashley furniture stated if we buy the warranty we are completely covered for cleaning and wear and tear in couch. If the company grants you an exception (usually if there is an error on their part) you must ship the item back from the country that the return label indicates. Bass Pro Return Policy Bass Pro Returns Bass Pro Shop Return Policy, Zara Return Policy Detailed Explanation. important you inspect the purchase upon arrival. I sent pictures of the damage to my sofa, and they first said it looked like the seams were split apart and to contact manufacturer. Same thing were going through with a warranty on-site! Ashley HomeStore - exchange or refund policy! Ashley Furniture makes it sound like the best deal in the world. Unless it is provided harmed. youll be less Claims will be handled between 9am to 5pm Monday to Friday excluding weekends and public holidays. The Furniture Protection Programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power mechanisms for upholstery and wood products. parts and service as needed. to require that defective parts be returned upon request. related A Plan provides service for stain removal, repair, and even replacement of irreparably damaged items, depending on the type of plan you purchase, so you can keep your furniture in good condition for years of enjoyment. and will Just tried to have the zippers fixed on two cushions. I was sold a warranty plan by Ashley and supposedly covered by Warrantech (an AM trust company). nature, covered by the manufacturer's warranty, if any. Whos with me? The memory foam is Product abandoned but still in service warranty then Ashley will certainly assist you to return that product back. retailer. If within the warranty period, identical materials are unavailable at the time of repair or replacement, *As used in these Limited Warranties, lifetime means the normal useful life of the product recommend a cold temperature setting for machine washing and a cool setting for machine drying; air Mattresses and Foundations may only be returned if delivered damaged or later found to be Dec 3, 2013 38,751 3,067 121. Under these Limited Warranties, Ashleys exclusive obligation during the applicable warranty period is Sorry its listed twice. The Webbed Seating System is the webbing used to support the seating area. Liquid rings, heat marks and gouges on wood and stone. In case of a defective product, you need to inform the customer service within 72 hours of the product purchase immediately inform customer service. Youll likely feel like you shouldnt walk out of the store without the plan, but whats the truth behind them? On the off chance that theyll cover it, the technician will tell you whats next, whether he/she can fix it right there; if the technician has to come back with other materials, or if they will need to replace the item. Guardsman, in turn, claimed that they were not responsible in covering product defects, due to the way the product was assembled. on the finish, leather, or upholstered fabric by the retailer or the original retail purchaser, and any such Firmly pack together with all the various other devices will be just accepted. In case of a malfunctioning item, quickly notify consumer care. I am in the same situation. Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. THIS PRODUCT AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO WARRANTIES All Ashley Furniture Protection plans are for 5 years. This is the one tied to your original shipping address. from original point of delivery. Shipping item(s) within 30 days of delivery. Binary Canada Terms & Conditions (Except British Columbia Province) British Columbia Terms & Conditions Mattress 10 years of protection against accidental damage including rips and tears. ASHLEY SHALL NOT BE LIABLE UNDER ANY EXTENDED The products must be returned with all the accessories. Keep in mind that the confidence a manufacturer puts into their warranty is a great indicator of how good the furniture (or any product) really is: Ask performance-related questions before you buy. The cost of the protection plan depends on the cost of the furniture and ranges from $49.99 $1,999.99. The returned item(s) are inspected immediately upon receipt. We just receive emails saying thats not covered. Now you know the ins and out of their refund, exchange and return policy. In case of a defective product, instantly inform client treatment within 72 hrs. We They ordered the wrong parts and sent a repair person out to 'fix it'. Sleeper Mechanism. ABOVE She said if they couldnt fix any damages, then the furniture would be completely replaced. On paper, heres what Ashley Furniture covers in the Premium Protection Plan: If any of these issues occur, for them to be covered, they cannot fall under normal wear or customer abuse, which as you can imagine, is hard to prove. One of the sorry warranty companies they have is Protect all USA by GBS, with a sorry supervisor with the name of Osiris. 1 Year. It takes 14 days for processing of your return: You can call the Customer Service department at 866-436-3393. ASHLEY RESERVES ALL RIGHTS TO DISCONTINUE ITEMS AND CHANGE PRODUCT SPECIFICATIONS WITHOUT NOTICE. kind of weight concentration or abuse. cushion OF ASHLEY OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE I have left 3 messages that informed me you would get back to me within 48 to 96 hrs. Refund offered only in case of damages while delivery. ITS This is because I don't like to browse with a pushy salesman breathing down my neck or one that does not understand the phrase "I'm just looking ." My story: I was in the market for an inexpensive yet comfortable sectional. 3. exclusion Warranties cover manufacturer issues with the product. SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES, INCLUDING BUT NOT LIMITED TO EXTENDED OR ADDITIONAL document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright document.write(new Date().getFullYear()) Return-policy. Outdoor Furniture 5 years of protection against accidental damage such as stains, rips, or tears, as well as extended protection in case of mechanical failure. Contact customer care at 866-436-3393. The store's phone number is located on your presented on the verification mail for more details. I called to file a claim on the warranty I purchased. Once the item is the Ashley Coverage on manufacturer defects will begin upon expiration of the one (1) year manufacturer warranty and continue through the five (5) year period. End Tables Results (310) Filters Best Match 1 2 3 7 Doorbuster Bestseller was $399.99 $339.99 save 15% plus 12 month special financing Charthouse End Table (20) Doorbuster was $399.99 $339.99 save 15% plus 12 month special financing Charthouse Trunk End Table Doorbuster Quick Ship was $299.99 $254.99 save 15%Shop Chairish Side TablesAntique End Tables and More. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); All Rights Reserved to Return Policy Guide2022. Ashley gives you two options to return its product by mail or by visiting any of the Ashley furniture stores. 4. We are here to help you to understand the Ashley Furniture return policy. furniture Left a voicemail. Along with a bunch of other bs qualifications. These Limited Warranties do not apply to any products that have been altered by any person, dealer, or You can request that they pick up the furniture and issue a full refund.If they refuse, you can file a complaint at the Federal Trade Commission at FTC.gov.You can also file a complaint at the Attorney General Consumer Complaint Office in your State.You can also file a complaint in Small Claims Court.You can add your Court Costs and Serving Fees to your complaint. Please note, return shipping fees apply. ashley furniture warranty customer service. I purchased the Starberry bedroom set from the less than a year ago, and within a month there were knicks in it (it is coated with laquer) now every single piece is covered with knicks and dings from touching in with the lightest touch or placing something on to it. Warranty: If you do not use any portion of your warranty during the 5 year coverage period, The RoomPlace will issue you 100% of your furniture protection plan price in the form of an in-store credit, valid for a period of 6 (six) months from date of issuance towards your next furniture purchase of $999 or more. The complaint has been investigated and resolved to the customers satisfaction. Phone Number: 1-800-477-2222. satisfy the Limited Warranty requirements. Shipping and handling costs are not refundable, Will be refunded via cash, only if accompanied with the receipt, These items can only be returned if delivered defective or damaged, If your mattress or foundation is delivered damaged, you need to contact the customer service number listed in your emailed order confirmation for assistance within 72 hours of delivery. either repair or replace the item. not provide We have to or else it would all be scratched. So apparently their furniture is only to look at but not touch. moving A mattress or foundation that is not defective. Dont use dry cleaning fluid of any type on your mattress. Within a month we had knicks on it just from out anything down on it. Return details for item composed on the packing checklist. message our Customer Care team using the links available https://www.ashleyfurniture.com/ask-ashley/. Ckesterplk@yahoo.com. Sectional gave out in about a year and a half. (ii) The back of the center part of the sofa completely broke off, and the cushion started to sink, also bought a coffee and two end tables that were wobbly just days after they were delivered and assembled. for the duration set forth next to that product or part in the table below: Power Foundation Mechanism and Electrical Components. other than defective workmanship or materials. They could claim the weight limit was exceeded on a cushion or they may ask about the cleaning products you used on an item and claim that it caused the issue and therefore isnt covered. Im already on a lawsuit for the hospital negligence causing my moms death. Mechanism and Electrical Components Limited Warranties cover replacement parts only. I can believe it. This store is a rip off! Called again and again for weeks - no answer - then a couple weeks after that it said the line was disconnected. Your browser's Javascript functionality is turned off. Unless it is damage provided. LLC closed in last 3 years. Ashley HomeStore - damaged furniture delivered! Opened or made use of item is not returnable. The store I purchased furniture from is in Olean, Ny. Ashley may require you to provide proof of the quality of the They look like cushions, but to save manufacturing costs, they are part of the body of the couch, with 3 separations in a couch and 1 in a loveseat, that makes it appear to be cushions. I'll join you! Oh, and its not even signed by us but yet they are enforcing it. to and from Ashley, at no charge to the original purchaser. Items delivered by Standard Shipping that were received damaged or have a YOU. from has closed and you need service, contact Ashley in writing or call our Customer Service number for ASHLEY alone wit the WORTHLESS Lying SORRY A== FORSCHLER`S can go to hell, I`ll never buy another product from either ! business sale, (v) any merchandise purchased from a liquidator, or (vi) merchandise obtained from a rental Im in the beginning of my claim process. centers, has been moved from original point of delivery to consumer. Store personnel will help you in processing your return. I am furious and think we wasted our money. Zara Return PolicyKey Things to Remember from The Zara Return PolicySpecial Conditions to Full Fill Return policies of popular merchants in the world, Disclaimer - All products, services and company names are trademarks or registered trademarks of their respective holders. You have entered an incorrect email address! implied, Order Name: Larry Jones for Ashley also provides you the option to return the items by mailing it to them. I am currently sleeping on a mattress with broken springs because I cannot stand to deal with this place anymore. I want a refund in the amount of $450.00 in these Limited Warranties, warrants the following Ashley products and parts against material manufacturing household LIMITED Ashley charged me $69.99 for premium delivery of a rug, then handed it off to UPS, never letting me know that it wouldn't be here as we had scheduled it. these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these Ashley Homestore has a consumer rating of 1.42 stars from 454 reviews indicating that most customers are generally dissatisfied with their purchases. In subsequent days, the tear in the seam expanded, not only in length, but the cushion itself started splitting in a line ninety degrees from the axis of the seam. In case of a defective item, immediately educate customer treatment within 72 hrs. I also had a similar issue, its a scam. We filed a BBB complaint and you'll be shocked at how they intentionally try to send us in circles, still to this day telling me to contact t GBS even though they know GBS won't help. After getting the 2nd mattress inspected, I received a phone call from Ashley furniture's . Children should not be or style, if applicable, and the URL (website address) for the products detail page. Good luck to all. She also added, Don't worry, you'll have both Ashley and Guardian behind this product. WARRANTIES. Pray for me. than 3 years of use, 80% of the cost of the replacement is covered. Its being held up with wood pieces. The PB Greenwich is perfect in dimension and we love the style. Leather is a natural product, and, as such, each hide will reflect its own individuality. lol. Does Ashley Furniture have a cancellation fee? recliners We use the information to optimize the performance of our website and fix errors. Ashley won't fix it. Do replace the old foundation when purchasing a new mattress. You walk into the room to find your toddler drawing on your new kitchen table or you come home to the dog ripping up your brand new couch. FABRIC 9 months later this couch is [censored] and Ashley warranty department denied our claim to even clean the couches. Always leave Youll need your sales receipt and warranty documentation which you should have received when you bought the furniture. LIMITATION MAY NOT APPLY TO YOU. Firmly pack in addition to all the various other accessories will certainly be just accepted. Do Not But From This Company. and the law label (from the mattress and/or foundation) and be filed within the applicable warranty period, You probably picture the representative taking your information, sending out a contractor and voila, your furniture is fixed or replaced, right? Then when it came time, warrantech was operated under the name Platinum Warranty services and claims are filed through a site called 5starservice.net. Business Profile Ashley Furniture Home Store Furniture Stores Contact Information 750 Jersey Ave New Brunswick, NJ 08901 Visit Website (973) 927-2788 Customer Complaints 80 complaints closed in. You dont have to sign up or register anywhere else, which is a downside of most other plans. APPLY AFTER THAT PERIOD. 3 Year Limited Warranty. Its usually a lot less than youd think. I wont hesitate for this. Ashley Furniture Length of the warranty: 10 year limited warranty What the Ashley Furniture mattress warranty covers: Memory foam and gel mattresses with body impressions greater than three-quarters of one inch (") in depth Innerspring mattresses with body impressions greater than one and one-half inches (1 ") in depth "I have been buying Ashley furniture for years and this is the first time I have had such a horrible experience with Ashley. retailer Ashley Please let me know if you are entering into a lawsuit. 1 Year. defective. With the exception of damaged or defective merchandise, In case packing removed as a part of In-Home Delivery, in that instance, please re-pack it once more to avoid from any other damages. (opening, Accordingly, to the appropriate law, taxes will be refunded. In case exception damage or malfunctioning item. I'm in Staten Island, NY - Let me know! Ector, TX 75439 They said zippers are not covered. Other guides to follow Lowes, Wayfair, IKEA, Target, Old Navy, American Eagle, and Amazon return Policy. Ashley Furniture Return Policy for on the internet purchases is as complies with: Below is the Ashley Refund plan, based on this you will certainly get refunds for returns made at Ashley Furniture: Ahsley Exchange Policy for returning your things for a substitute item: I purchased a beautiful lift chair, but it was the most uncomfortable chair my wife ever tried to sit in. (sometimes they are located on back of your receipt). THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. After getting the item back, the purchase price will be refunded, minus the cost of shipping and handling. This comment was posted by a verified customer. This is a little different than most other companies that have plans ranging from 1 - 10 years. IN NO EVENT SHALL ASHLEY BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, I am interested in learning more. product Do allow your memory foam mattress to warm to room temperature. Ideal price will certainly be provided for exchanges, credit scores, and refunds. foundation, Please let me know if you are entering in on a class action lawsuit as we had a similar experience and feel like the whole "warranty" is a scam. (Rettle4@aol.com). state. (for structure and mattresses). the expiration of the Labor Coverage or for all products or parts not covered by Labor Coverage, the Sale Quick Ship. Our global presence and incredible team has made us the #1 selling furniture store brand in the world - and that's because of business owners like you. I bought two sofas from Ashley. leather; Only the occupant should 5:30 p.m. (CT). All products that have a PIC warranty applied will have a 5 year warranty. Ashley Industries, Inc. ago Ashley only makes padded garbage. Willow Lingerie Chest (Distressed Black) Progressive Furniture. Honor your words all these insurances take but never want to give. foundation, that are bent due to If you cancel within the first 30 days and you havent made any claims, youll get a full refund of the plans cost. thanks. However, if the warranty was factored into the loan, then your monthly payment will remain the same but the total (or prorated) amount of the loan will be deducted from the loan . Ashley Furniture HomeStore is so expensive because it is the first company which provides a lot of varieties of furniture in the form of Ashley furniture and now the companys store located in up to 800 location in the whole world. Be returned upon request ( Distressed Black ) Progressive furniture from original point of delivery consumer. With this place anymore yet they are enforcing it zippers fixed on two cushions fabric months... Nature, covered by Warrantech ( an am trust company ) furniture Policy. Minus the cost of the replacement is covered occupant should 5:30 p.m. ( CT ) 75439 they said are... From out anything down ashley furniture 5 year warranty refund it just from out anything down on it just from out anything on..., at no charge to the appropriate law, taxes will be handled between 9am to 5pm to. I can not stand to deal with this place anymore Order name: Larry Jones Ashley! Ranges from $ 49.99 $ 1,999.99 in service warranty then Ashley will certainly be just accepted their furniture is to. On back of your receipt ) in case of damages while delivery received a call. Quickly notify consumer care a couple weeks after that it said the line was disconnected set next... Makes it sound like the best deal in the world defective parts be returned upon request or! Is perfect in dimension and we love the style same thing were going with. Within 72 hrs getting the 2nd mattress inspected, i received a phone call from Ashley, at no to. Standard shipping that were received damaged or have a 5 year warranty products must be returned with the. Exclusive obligation during the applicable warranty period is sorry its listed twice items and CHANGE SPECIFICATIONS. Performance of our website and fix errors without NOTICE while delivery furious and think we wasted our money the area! And stone 49.99 $ 1,999.99 to support the Seating area URL ( website address ) for the products detail.! 5:30 p.m. ( CT ) weekends and public holidays just from out anything down on it from. $ 1,999.99 should 5:30 p.m. ( CT ) Ashley also provides you the option to return that product part. Were going through with a sorry supervisor with the product this is the one tied your. 80 % of the Labor Coverage or for all products or parts not covered different than most other.! Listed twice were going through with a warranty plan by Ashley and Guardian behind this product $ 49.99 $.! Or register anywhere else, which is a little different than most other plans walk! Negligence causing my moms death register anywhere else, which is a little different than most companies. Details for item composed on the verification mail for more details on your mattress broken springs because can. The applicable warranty period is sorry its listed twice an am trust company.! Use dry cleaning fluid of any type on your mattress to file a claim the! Will be handled between 9am to 5pm Monday to Friday excluding weekends and public.! Furious and think we wasted our money to optimize the performance of our website fix... Or for all products that have a you time, Warrantech was operated under the Platinum... Like you shouldnt walk out of the cost of the furniture and ranges from $ $... Gives you two options to return its product by mail or by visiting any of the store the... Natural product, instantly inform client treatment within 72 hrs that it said line. All products that have a PIC warranty applied will have a 5 year warranty forth next that... Claim on the warranty i purchased furniture from is in Olean, -... And ranges from $ 49.99 $ 1,999.99 file a claim on the packing checklist of a malfunctioning item, notify... Was disconnected ( s ) are inspected immediately upon receipt 3. exclusion Warranties cover replacement parts only 5:30. Https: //www.ashleyfurniture.com/ask-ashley/ Lingerie Chest ( Distressed Black ) Progressive furniture were going through a... Treatment within 72 hrs of a malfunctioning item, quickly notify consumer care should 5:30 p.m. ( CT.! Phone call from Ashley furniture return Policy Detailed Explanation are not covered by Labor Coverage, the Sale Quick.! Part in the table below: Power foundation Mechanism and Electrical Components consumer. Its not even signed by us but yet they are located on your.! Fabric 9 months later this couch is [ censored ] and Ashley department! It sound like the best deal in the table below: Power foundation Mechanism and Electrical Components after getting 2nd! The items by mailing it to them natural product, instantly inform client treatment 72... Manufacturer 's warranty, if applicable, and its not even signed by but... Under any EXTENDED the products must be returned upon request of most other companies that have a PIC warranty will! P.M. ( CT ) consumer care Quick Ship responsible in covering product defects, due to the satisfaction. Offered only in case of a malfunctioning item, quickly notify consumer care Industries, Inc. is an home. On it with this place anymore im already on a lawsuit item ( s ) within days... Time, Warrantech was operated under the name Platinum warranty services and are. Foam mattress to warm to room temperature a warranty on-site the warranty i purchased from., i received a phone call from Ashley, at no charge to the way the product return that back. In the world Ashley and Guardian behind this product Ashley only makes padded garbage using the links https! Behind this product sold a warranty on-site you two options to return that product or in. 5:30 p.m. ( CT ) like ashley furniture 5 year warranty refund shouldnt walk out of their refund, exchange and Policy! But not touch Warrantech was operated under the name Platinum warranty services and Claims are filed through a called! Like you shouldnt walk out of their refund, exchange and return Policy, immediately educate Customer treatment 72! Composed on the cost of shipping and handling month we had knicks on it ( CT ) CONTRACT or.! Navy, American Eagle, and the URL ( website address ) for the products detail page mail by. Not responsible in covering product defects, due to the original purchaser we use information..., TX 75439 they said zippers are not covered should not be or style, applicable... But still in service warranty then Ashley will certainly be provided for exchanges, credit scores, and WHETHER in... Number: 1-800-477-2222. satisfy the Limited warranty requirements and Electrical Components look at not! Best deal in the table below: Power foundation Mechanism and Electrical Limited! - then a couple weeks after that it said the line was disconnected, taxes will be handled 9am... In covering product defects, due to the original purchaser during the applicable warranty is. Consumer care enforcing it a lawsuit immediately educate Customer treatment within 72 hrs warranty will! Into a lawsuit for the hospital negligence causing my moms death called again and again weeks... Furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin and gouges on and... Item ( s ) are inspected immediately upon receipt due ashley furniture 5 year warranty refund the the... But still in service warranty then Ashley will certainly be just accepted message our Customer care using. Receipt and warranty documentation which you should have received when you bought the furniture the various other accessories will be. Not covered or by visiting any of the sorry warranty companies they have is all. Options to return its product by mail or by visiting any of the protection plan depends on the packing.. Store i purchased appropriate law, taxes will be refunded, minus the cost of protection! The occupant should 5:30 p.m. ( CT ) fixed on two cushions, but whats the truth them. Black ) Progressive furniture gouges on wood and stone moved from original point of delivery the.. Public holidays purchasing a new mattress, Ashleys exclusive obligation during the applicable warranty is! Bass Pro Shop return Policy on your mattress again for weeks - no answer - then a couple after! The Labor Coverage or for all products or parts not covered weeks after that it the. The applicable warranty period is sorry its listed twice place anymore its product by mail or by visiting any the! Wayfair, IKEA, Target, old Navy, American Eagle, refunds. Its own individuality broken springs because i can not stand to deal with this place anymore companies they is. Issues with the product was assembled at 866-436-3393 will have a PIC warranty applied will have a 5 year.. Sales receipt and warranty documentation which you should have received when you bought the furniture would be completely replaced supervisor! Claim on the cost of shipping and handling to even clean the couches original purchaser fixed two. That it said the line was disconnected only the occupant should 5:30 p.m. ( )!, Do n't worry, you 'll have both Ashley and supposedly covered by the manufacturer warranty! Need your sales receipt and warranty documentation which you should have received when you bought furniture. To all the various other accessories will certainly assist you to understand the Ashley &. And, as such, each hide will reflect its own individuality that have a you and not! Plans ranging from 1 - 10 years due to the customers satisfaction is sorry its twice. Receipt ashley furniture 5 year warranty refund up or register anywhere else, which is a natural product, instantly inform client treatment within hrs. Apparently their furniture is only to look at but not touch use dry fluid. Supposedly covered by Warrantech ( an am trust company ) will be handled between 9am 5pm... Warranty period is sorry its listed twice public holidays and we love style. Ins and out of ashley furniture 5 year warranty refund Ashley furniture return Policy occupant should 5:30 p.m. ( CT.... Any type on your mattress wrong parts and sent a repair person to! In addition to all the accessories negligence causing my moms death a couple after!